IT Apprentice
Your main responsibilities will be IT support, providing first-line support, logging and prioritising tickets, troubleshooting routine issues and escalating when needed and helping with staff onboarding and offboarding.
Role
- IT support. Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed. Help with staff onboarding and offboarding.
- Hardware and software. Set up and deploy laptops, desktops and mobile devices; install and configure applications; maintain accurate IT asset records.
- Network support. Assist with monitoring and connectivity troubleshooting while learning about Wi-Fi, VPNs and network infrastructure.
- Systems administration. Support user accounts and permissions, backups, updates and routine maintenance under supervision.
- Cyber security. Support security monitoring and good security practices. Identify, report and help document potential threats using the team’s procedures.
- Learning and documentation. Complete apprenticeship coursework and assessments, maintain your training portfolio and document solutions clearly.
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Pathway potential progression:
- Cyber Security: IT Apprentice / Trainee → Cyber Security Analyst → Senior Security Engineer → IT Manager
- Network Engineering: IT Apprentice / Trainee → Junior Network Engineer → Senior Network Engineer → IT Manager
- Systems Administration: IT Apprentice / Trainee → Junior Systems Administrator → IT Systems Administrator → IT Manager
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 12th November 2026
- Start Date
- Thursday, 19th November 2026
Desired Skills
- Driving licence & own vehicle
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
Berry Group
Berry Group (Marsh Wall Ltd) has been part of the UK automotive industry since 2007, building a reputation for delivering high standards of customer service while representing some of the world’s most respected automotive manufacturers. What began as a specialist retailer for BMW and MINI has grown into a multi-franchise retail group serving customers across London and the surrounding areas. From the beginning, the company has focused on a simple philosophy: putting customers first, investing in great people, and representing the brands it partners with to the highest possible standard.