Junior IT Support Officer
Job summary
Are you passionate about IT and providing users with brilliant customer service?
If so, we're looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales.
So what's it all about, the role:
- Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal.
- Log, manage, and resolve incidents using the Health Board's ITSM tool (BCU Halo), ensuring accurate and timely updates.
- Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout the support process.
Main duties of the job
What are we looking for, the person:
- A friendly, professional approach with a strong commitment to customer service.
- Clear and confident communication skills.
- A proactive attitude with the ability to take ownership of issues and follow through to resolution.
- A willingness to learn and adapt to new technologies and processes.
- Confidence in using ICT systems and tools to support users and resolve issues.
Experience:
- Experience providing excellent customer service.
- Experience communicating with a wide range of people, including those who may be under pressure or unfamiliar with technology.
- Ability to identify and resolve problems calmly and professionally, using available tools and guidance.
- An interest in technology and a desire to help others use it effectively.
- Experience working within NHS/Healthcare setting is desirable.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
What we can offer you in return
In addition to the competitive salary you'll also receive:
- Up to 34 days holiday entitlement plus bank holidays
- Generous employer pension contributions
- Agile and flexible working options
- Membership of the British Computer Society
- Car leasing options
- Cycle 2 Work scheme
Base: The post requires a minimum of 2 days working from our Bowen Court site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements. Flexibility and willingness to adapt to changing work demands and circumstances are essential for this role, as evening and weekend working may be required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
- Meets all essential criteria as per attached job description/person specification
- Meets all desirable criteria as per attached job description/person specification
Experience
- Meets all essential criteria as per attached job description/person specification
- Meets all desirable criteria as per attached job description/person specification
Skills
- Meets all essential criteria as per attached job description/person specification
- Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Bangor, Abergele or Wrexham
Bangor, Abergele or Wrexham
LL17 0JE
Employer's website
https://bcuhb.nhs.wales/train-work-live/
- Company
- Betsi Cadwaladr University Health Board
- Location
- Bangor, Abergele or Wrexham, United Kingdom LL17 0JE
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25313.00 - £26999.00 a year
- Posted
- Company
- Betsi Cadwaladr University Health Board
- Location
- Bangor, Abergele or Wrexham, United Kingdom LL17 0JE
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25313.00 - £26999.00 a year
- Posted