Digital Change Facilitator

Job description

Job responsibilities

Job Title: Digital Change Facilitator

Salary:£46,419 to £55,046 inclusive of Inner HCA

Hours: 37.5 hours

Employment Type: 12 Months FTC (From the date of employment)

Location: The post holder is contracted to work at any appropriate South East London ICB office as necessary for the delivery of the functions of this role.

Job Summary

The Digital Change Facilitator leverages their knowledge of primary care IT systems and digital tools to help ensure the provision of high quality, relevant and cost effective digital training for staff at primary care providers.

Youll support our digital programmes team and the wider digital healthcare service by facilitating projects to realise benefits through changes to business processes enabled through technology. Strong links to other service improvement teams in the organisations are crucial.

Key Working Relationships

The Primary Care team in Greenwich.

Accountable Officer / Chair / Non-Executives / Executive Directors.

South East London ICBs senior managers and wider workforce.

Providers across South East London, including the GP Federations.

GP practices across South East London.

PCNs across South East London and in particular Digital Transformation Leads

Local Authorities.

Local Medical Committee.

Department of Health.

NHS England.

Provider Trusts.

Commissioning Support Units.

Voluntary Sector Organisations.

Contractors.

Product and service suppliers.

Patients and general public.

SEL ICB Digital team.

Key Responsibilities

• Business Change Management to support digital transformation

Helps identify threats to the success of digital change programmes.

Helps assess the change impact, conduct impact analyses, assess change readiness and identify key stakeholders.

Develop and support technological initiatives to support the recovery and advancement of Primary Care.

Proactively and systematically lead groups of practices to share ideas, facilitate communication, and explore opportunities for working more closely and effectively together in relation to digital transformation.

Use strong knowledge of general practice IT and digital systems (including EMIS, Docman, Accurx etc.) to design, deliver and evaluate training to enable change, including associated documentation.

Support POD (pharmacy, Optom and Dental) digital transformation

Support the Primary Care Commissioning team, by providing a technical skill set and demonstratable knowledge and subject matter expertise around general practice IT and digital.

Identify weaknesses and helps modify operational procedures so everyone succeeds in achieving strategic goals.

Help project managers and change managers articulate the vision and benefits to primary care provider teams.

Help prepare presentation materials and take questions from employees.

Act as intermediary in disputes over proposed changes and resolves conflicts quickly and efficiently, helping the providers operate more productively and ensure teams get the tools, resources and training they need to transition to a new state.

Support and work with project and clinical staff in identifying benefits within or across all digital or IT related projects.

• Project Management

Responsible for building and managing local mobilisation and training plans ensuring outcomes are met within the agreed timeframes.

Help analysts and other programme colleagues develop current and future business process i.e., as is and to be scenarios.

Help colleagues define the user experience and design the end-to-end journey of the patients.

Acts as the liaison with local stakeholders to better understand what their needs are and support the capture and sharing of good practice, ideas and activities that increase impact.

Supports practice level engagement and actively seeks feedback which will inform decision-making.

Tracks and mitigates programme/ project level risks and issues, establishing formal escalation channels and exercising usage where required.

Carries out other duties as may be reasonably required.

• Improving quality and outcomes

To ensure that quality and outcomes are the focus of all change management work undertaken.

Maintain logs recording risks, quality and other issues; developing management plans as appropriate.

• Functional Responsibilities - Analytical andJudgemental

Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals)

Work both independently and collaboratively using their business analytical/change skills and relevant health service knowledge of patient processes/workflow to achieve this.

• Communication

Highly effective communication with internal and external stakeholder both orally and in writing using tact, diplomacy and sensitivity.

Builds and maintains strong rapport with all stakeholders at all levels with diverse personalities and working styles.

Supports communication efforts, Support the design, development, delivery and management of communications.

• Research and Development

Develop best practice business change management processes.

Experience working alongside borough change managers, project managers and business analyst to solve complex challenges.

Actively support and contribute to the development of key performance indicators for the successful assessment of project performance.

Regularly undertake research in relation to current change facilitation practices, relevant polices and local / national IM&T Developments.

• Policy and Service Development

Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management.

Investigate operational problems and opportunities, identifying effective business solutions through process improvements.

Maintain knowledge of Business Analysis specialisms and techniques; provides advice and guidance in these areas.

Analyse national legislation and policy to inform business change requirements and delivery models in the development of national systems/services.

Undertake activities to develop, implement, and support realistic Continual Service Improvement Plans.

Create, review and implement processes and procedures to ensure alignment with changing business requirements.

Review new process maps to ensure they meet expectations of all stakeholder.

• Financial and Physical Resources

Has to be aware of and sometimes manage the expensive cost implications of failures or incorrect technical and business designs/decisions.

Support discrete work streams on behalf of the Manager, as assigned

Safe use of own and others IT equipment.

• Mobility

The post-holder is contracted to work at any appropriate South East London ICB office as necessary for the delivery of the functions of this role.

Travel to other sites as required, providing Primary Care support and cover for the other members of the team.

Person Specification

The following information should be evidenced in the candidates application for the role. Applications are shortlisted against the essential criteria for the role only. If you have a disability or have any special requirements that impact on your ability to meet any of the essential criteria, or you require reasonable adjustments for interview please contact the recruiting manager for the vacancy.

Essential Criteria

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Evidence of success in efficient and effective change / digital transformation project and programme implementation in recent role.
• Evidence of practical facilitation skills.
• Knowledge and experience of mobilising IT and Digital projects in Primary Care.
• Experience in communications and stakeholder management.
• Possess a high degree of accuracy and attention to detail, with an ability to analyse and interpret complex facts or situations.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Experience of setting up and implementing internal processes and procedures.
• Ability to provide, receive and convey complex, sensitive and/or contentious information.
• Clear communicator with excellent training, writing, report writing skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience.
• Present, articulate and demonstrate information to a large and often high-level audience in a manner that fosters engagement and stakeholder buy-in.
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• Good project management skills with the ability to work on multiple projects at the same time.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
• Good knowledge of Microsoft Office proficient in MS office such as Excel, PowerPoint, Teams, SharePoint etc.
• Adaptability, flexibility and ability to cope with uncertainty, change and a busy environment.

Desirable Criteria

• Extensive, recent experience of working with primary care clinical and other IT/digital systems (e.g. EMIS, Docman, DXS, Accurx).
• Knowledge of NHS Digital Clinical Safety and Equality impact assessment.
• A good understanding of the health and social care environment and roles and responsibilities within it.

Person Specification

Skills / Knowledge

• Possess a high degree of accuracy and attention to detail, with an ability to analyse and interpret complex facts or situations.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Ability to provide, receive and convey complex, sensitive and/or contentious information.
• Clear communicator with excellent training, writing, report writing skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience.
• Present, articulate and demonstrate information to a large and often high-level audience in a manner that fosters engagement and stakeholder buy-in.
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• Good project management skills with the ability to work on multiple projects at the same time.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
• Adaptability, flexibility and ability to cope with uncertainty, change and a busy environment.

• A good understanding of the health and social care environment and roles and responsibilities within it.

Qualifications

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Experience

• Evidence of success in efficient and effective change / digital transformation project and programme implementation in
• recent role.
• Evidence of practical facilitation skills.
• Knowledge and experience of mobilising IT and Digital projects in Primary Care.
• Experience in communications and stakeholder management.
• Experience of setting up and implementing internal processes and procedures.
• Good knowledge of Microsoft Office proficient in MS office such as Excel, PowerPoint, Teams, SharePoint etc.

• Extensive, recent experience of working with primary care clinical and other IT/digital systems (e.g. EMIS, Docman, DXS, Accurx).
• Knowledge of NHS Digital Clinical Safety and Equality impact assessment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

160 Tooley Street

London

SE1 2TZ

Employer's website

https://www.bhnc.org.uk/