Senior Account Manager

Job Title: Senior Account Manager

Location: London (Hybrid 3 days a week in the office)

Salary: £90k-£100k base + uncapped commission

This isn't just another Account Management role focused on renewals and relationship management. This is an opportunity to join one of the UK's most respected SaaS businesses, owning a portfolio of strategic enterprise customers and playing a key role in driving revenue growth across some of the world's most recognised organisations.

If you're looking for a role where you can build executive-level relationships, influence customer strategy, and directly impact commercial growth, this is a standout opportunity. You'll take ownership of a portfolio of VIP enterprise accounts whilst also managing a wider base of customers, identifying opportunities to drive adoption, expansion, upsell and cross-sell revenue.

Company:

• A market-leading SaaS business helping enterprise organisations improve decision making, governance and performance at the highest levels.
• Trusted by some of the world's most demanding organisations including National Grid, Sage, ITV, John Lewis Partnership, Nationwide, Rolls-Royce and Channel 4
• Established business with strong growth, profitability and long-term market opportunity
• Selling a highly differentiated solution with clear ROI and executive-level relevance
• Strong leadership team with extensive experience scaling successful technology businesses
• High-performing, collaborative culture with a focus on customer outcomes and excellence

Role:

• Account Management role responsible for a portfolio of circa 10 strategic VIP enterprise customers alongside 40-50 additional growth and velocity accounts
• Build trusted relationships with senior stakeholders, ensuring customers achieve maximum value from the platform
• Drive commercial growth through upsell, cross-sell and expansion opportunities across your account base
• Own customer satisfaction, retention and long-term account success
• Partner closely with Customer Success, Product and Leadership teams to identify opportunities for growth
• Play a key role in driving net revenue retention and overall customer growth across the business

About you:

• 5+ years experience in an Account Management, Customer Success or Strategic Customer role within a B2B SaaS environment
• Proven track record of driving revenue growth through upsell, cross-sell and account expansion
• Experience managing enterprise customers and engaging with senior executive stakeholders
• Strong commercial mindset with the ability to identify opportunities and convert them into revenue
• Excellent relationship-building and stakeholder management skills
• Stable background with a track record of success and progression