Application Support Analyst
JOB ROLE - APPLICATION SUPPORT ANALYST
LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK)
DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026)
SALARY - £51,102
We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team.
You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications.
Specific experience with Housing Management Systems is essential.
KEY RESPONSIBILITIES:
- Act as 2nd and 3rd line support for key business systems.
- Work with the Service Desk team to share knowledge and best practices.
- Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.
- Contribute to the change and upgrade roadmap for key business systems.
- Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes.
KEY EXPERIENCE:
- Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.
- Experience working with Housing Management Software, specifically with Northgate is desirable.
- Experience of configuration, coding and testing within specialist applications.
- Experience working with SQL databases, writing queries and stored procedures.
- Experience of software testing and script development, in traditional and agile environments.
- Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK)
DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026)
SALARY - £51,102
We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team.
You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications.
Specific experience with Housing Management Systems is essential.
KEY RESPONSIBILITIES:
- Act as 2nd and 3rd line support for key business systems.
- Work with the Service Desk team to share knowledge and best practices.
- Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.
- Contribute to the change and upgrade roadmap for key business systems.
- Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes.
KEY EXPERIENCE:
- Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.
- Experience working with Housing Management Software, specifically with Northgate is desirable.
- Experience of configuration, coding and testing within specialist applications.
- Experience working with SQL databases, writing queries and stored procedures.
- Experience of software testing and script development, in traditional and agile environments.
- Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.