Senior Application Support Analyst

Do you thrive in complex, process-driven environments where precision counts?
Are you comfortable supporting B2B clients in highly regulated sectors?
Want to be more than just “support” and actually influence how the product evolves?
  
A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused team. You’ll be working on a suite of industry-critical tools used by regulated businesses helping ensure smooth operations, clear documentation, and fast resolutions to complex technical problems.
This isn’t a role where you sit in the background. You’ll be deeply involved in managing escalations, investigating bugs, supporting UAT feedback, and feeding valuable insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap.
  
What you’ll be doing

• Taking ownership of complex, B2B support queries (data, product or compliance-related).
• Investigating and resolving issues using T-SQL and product knowledge.
• Communicating with internal tech teams to feed UAT outcomes into fix planning.
• Creating and maintaining support documentation and user manuals.

  
What we’re looking for

• Experience in application or 3rd line support within a regulated or compliance-heavy environment.
• Strong SQL/T-SQL skills (must be confident querying and interpreting data).
• Excellent communicator - comfortable working cross-functionally with developers, testers, and clients.
• Ability to work autonomously and prioritise in a fast-moving setting.
• Process-driven, with a natural instinct for investigation and problem-solving.

  
You’ll enjoy this role if you’re curious, collaborative, and enjoy working in environments where quality matters. Experience in the utilities or energy sector would be helpful, as would exposure to software testing, UAT processes, or writing user documentation but more important is a mindset focused on detail, ownership, and improvement. This is a role where your input will be valued, your feedback will be actioned, and your growth won’t be limited to the support desk.

Salary: Up to £45,000 plus benefits
Location: Primarily remote with two office days per month

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.