Service Transition Manager

Service Transition Manager - Lead a Major Outsourcing Transformation
Hybrid (commutable to the Midlands) | Salary: Up to £90k
Ready for a role that matches your appetite for big, complex, career-defining change? Here's your chance to take command of one of the UK's most significant service transitions.
As Service Transition Manager, you become the strategist, the orchestrator and the steady hand behind a full-scale shift in how critical operational, data and tech services are delivered. This isn't a routine handover; it's a high-impact, multi-party transformation where your experience genuinely shapes the future.
What you'll take ownership of:
- Steering the end-to-end exit from a major outsourcing arrangement
- Moving services, data, people and processes to new providers or in-house teams
- Keeping multiple suppliers aligned and cooperative through sensitive phases
- Ensuring all contractual, commercial and operational requirements are covered
- Leading governance, challenging suppliers and keeping senior stakeholders aligned
What you'll bring:
- Hands-on experience delivering large-scale BPO transitions
- Confidence navigating contract exits, legal complexities and multi-supplier setups
- A knack for mapping and understanding complex operational environments
- Strong influence, resilience and leadership in politically sensitive situations
Bonus experience:
- Utilities or energy-style environments
- TUPE-heavy transitions
- Coordinating simultaneous operational, data and technology change
Why it's worth it:
You'll safeguard continuity today while helping to redesign how critical services operate for the future. High visibility, real responsibility and a transformation that actually matters.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.