3rd Line Support Engineer
3rd Line Support / Infrastructure Engineer £265 per day | Inside IR35 | 12-week contract Location: Long Eaton | Workstyle: 3 days per week on-site 3rd Line Support / Infrastructure Engineer required to manage escalations across a Microsoft estate – Intune, Entra ID and Azure access management.The role: We are working with a well-established organisation in Long Eaton that requires a 3rd Line Support / Infrastructure Engineer for a 12-week contract.You will be picking up escalations from their managed service provider and acting as a key point of technical resolution across their Microsoft estate. This is a hands-on role focused on troubleshooting, configuration, and supporting business-critical infrastructure.You will be responsible for:
- Managing and resolving 3rd line escalations from the MSP
- Configuring and managing devices using Intune and Entra ID
- Supporting Azure access and identity management functions
- Handling tickets through the Halo ITSM tool
- Carrying out basic configuration within Halo (experience desirable but not essential)
- Supporting the smooth day-to-day operation of the Microsoft environment
- Previous 2nd/3rd line support or infrastructure experience
- Good knowledge of Microsoft environments
- Exposure to Intune device configuration
- Entra ID administration
- Understanding of Azure access and identity management
- Experience working with an ITSM tool (Halo desirable but not essential)
- Comfortable handling escalations from an MSP environment
- Immediately available
- £265 per day
- Inside IR35
- 12-week contract
- 3 days per week on-site in Long Eaton