Head of Field Operations

Do you currently manage a nationwide field operations function We have a new role available within the organisation for an experienced Field Operations Manager to lead the existing team of direct and indirect engineers within a growing services business. This is a senior role where you will shape and optimise existing technology focused field engineering operations, ensuring the structure, skills, and capacity are aligned with current and future business demands.  You'll oversee both direct and indirect engineering teams, assessing workforce capability, geographical coverage, skill sets, and delivery efficiency. A key part of your work will involve reviewing internal and external resource ratios, analysing cost profiles, and developing the right blend of permanent, contract, and partner-delivered services. Your influence will extend into logistics, warehousing, and supply chain operations, implementing improvements and enhanced warehouse management processes. You will ensure that systems, storage, compliance and stock movements align with the wider technology services strategy - ensuring your field engineers have the right stock, at the right time, in the right place, with the correct contracts in place and negotiated. Essential: 

• Experience directly managing large, distributed field engineering teams in a service-driven environment
• Strong operational planning skills, including forecasting, resource modelling, and capacity planning
• Excellent communication skills and the ability to engage effectively at all levels
• A collaborative and structured approach, able to introduce clarity, governance, and continuous improvement
• Experience negotiating commercial contract terms with partner networks
• Previous strategic delivery, ensuring you are thinking about the bigger picture - such as efficiencies, value, customer satisfaction 

Desirable: 

• A background delivering technology services into retail or hospitality sectors 
• An understanding of technology and experience working with ITIL frameworks 
• Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems
• Experience managing supply chain or logistics support functions

Permanent position  Sheffield based HQ (S20)  Hybrid working policy, 2-3 days per week on-site, with UK-based travel ad hoc. Salary £50,000 - £60,000 base + benefits: Personal performance related incentives to boost your annual earnings, a cash car allowance of £450 per month, private medical, pension scheme, 25 days holiday + BH, and more.  Please apply directly to be considered.We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.