Sales Support Executive

Join a growing tech business where you'll make a real impact. We're recruiting for an established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions:

• An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions.
• A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe.

With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast.The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also have the chance to take ownership of customer success initiatives and help shape the role as it evolves.Tamworth | Hybrid (after probation) | Circa £30,000 + Benefits What You'll Do

• Prepare quotations, proposals and service agreements
• Manage Microsoft 365 licensing, renewals and customer communications
• Support customers from enquiry through to onboarding
• Coordinate with technical teams to deliver a seamless customer experience
• Arrange customer meetings, demos and account reviews
• Maintain CRM records and sales reporting
• Track renewals and commercial opportunities
• Build strong relationships with existing customers
• Identify cross-sell and upsell opportunities
• Keep customers informed about new services, features and product updates

About You You'll be organised, proactive and enjoy building lasting customer relationships. You'll ideally have:

• Experience in Sales Support, Sales Administration or Customer Success
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Good Microsoft Office skills
• The ability to manage multiple priorities in a fast-paced environment

Nice to Have

• Experience within an IT Managed Service Provider (MSP)
• Knowledge of Microsoft 365, cloud services or cyber security
• Experience using CRM systems