AI Technical Lead

Please note this role can be based at any of our regional offices, including Ipswich, Norwich, Chelmsford and Cambridge.

The team you will join

The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams.

The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject to requirements and build vs buy decisions.

The work you will be doing

As AI Technical Lead, you will be a hands-on technical leader within Birketts’ IT team, working in close partnership with the Product Manager for AI. Your focus will be to turn early AI usage into safe, repeatable and supported capabilities—starting with productising M365 Copilot and Copilot Agents in priority workflows (document drafting/review and knowledge workflows in selected practice areas) and delivering practical integrations into Birketts’ existing systems. This is a hands-on role: alongside shaping standards and enablement, you will write and ship code where needed to deliver small integrations, automations and repeatable AI-enabled workflows.

This role is delivery-oriented: you will design, build and ship incremental improvements, partnering with colleagues across Development, Data, Security, Knowledge Management and Learning & Development to drive adoption, skills sharing and effective change management. You will also support evidence-based build vs buy decisions on specialist third-party legal tools and any future ‘Birketts-approved AI environment’. Platform architecture and security governance will be delivered in collaboration with Birketts’ wider Technology and Information Security leadership.

What we are looking for

This role is well suited to a hands-on technical lead who enjoys building and improving products in partnership with product management and users. You will be able to translate business needs into secure, auditable and integrated solutions, and you will be comfortable delivering in a matrixed model, bringing others along through coaching, documentation and shared patterns. You will be comfortable coding as part of delivery, not only producing guidance and patterns.

Essential Experience And Skills

• Proven experience delivering production-grade software, workflow or automation solutions in an enterprise environment, with hands-on build and delivery responsibility
• Strong experience integrating systems and data sources into coherent workflows (API-led integration, events and/or data pipelines)
• Hands-on software development capability, with proficiency in at least one mainstream language used for enterprise API integration and automation (e.g., C#/.NET, Python); able to design, build, test and release small services/integrations
• Practical experience delivering AI-assisted workflow features into production, including validation/testing and monitoring
• Understanding of common AI delivery patterns and controls
• Good cloud experience (preferably Azure) and understanding of secure delivery practices (identity, access control, audit logging, monitoring and operational readiness)
• Working knowledge of modern engineering practices (Git, code review, CI/CD basics, and operational readiness such as logging/monitoring)
• Experience working with security/governance stakeholders to apply controls in delivery (confidentiality, auditability and least privilege)
• Experience delivering through an agile product lifecycle with measurable outcomes (discovery, pilots, iteration, adoption/value tracking)
• Ability to apply pragmatic quality and evaluation approaches to AI-assisted features (testing/validation, guardrails, release gating and user feedback loops)
• Strong stakeholder engagement and communication skills, including the ability to explain technical decisions and trade-offs to non-technical audiences and to support adoption

Hybrid Working

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.

Benefits

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

Inclusivity and Culture

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.