Business Analyst (Client Digital Solutions)

The firm

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

Purpose of job

To play a key role in the design and delivery of digital, client-facing solutions that enhance client experience and support Birketts’ strategic goals. This role sits within the Client Digital Solutions (CDS) Agile Squad—a cross-functional team focused on developing innovative digital products that improve how clients engage with the firm.

You will work closely with internal stakeholders, clients, third-party vendors, and technical teams to identify opportunities, gather requirements, and shape solutions that are client-centric and value-driven.

This is a hybrid role (40% remote, 60% office) and may be based from one of our offices in Cambridge, Chelmsford, Ipswich, or Norwich, with occasional travel as required.

Accountabilities

• Act as a key liaison between business stakeholders, clients, and technical teams
• Lead the discovery and definition of digital product requirements
• Champion user experience and client-centric design in all solutions
• Support the CDS Squad in delivering high-quality digital products
• Ensure alignment between business needs and technical delivery
• Full view of the overall Product Delivery Lifecycle
• Facilitate workshops and discovery sessions with stakeholders and clients
• Analyse and document requirements
• Collaborate with technical teams and third-party providers
• Evaluate and improve user journeys, particularly within the client portal
• Translate business needs into clear, actionable user stories and acceptance criteria
• Contribute to agile ceremonies and support iterative delivery
• Maintain a clear understanding of initiatives, goals, timelines, and deliverables

The candidate

We are looking for a proactive and collaborative Business Analyst with a strong digital mindset and a passion for improving client experiences.

You will have:

• Proven experience as a Business Analyst in a digital or client-facing environment
• A strong understanding of the benefits of automation and process reengineering to drive efficiencies.
• Confidence in leading workshops and engaging directly with clients
• Strong communication and interpersonal skills
• A problem-solving mindset and the ability to work independently
• Experience working in agile teams and contributing to product delivery
• A focus on user experience and digital transformation
• A focus on user experience, workflow automation and an interest in how AI can help to enable efficiencies through data management and process engineering.
• You will be an expert in making the complex simple. You must have extensive experience of UML, Process Mapping, As is / To Be and how to illustrate these to non-technical audiences.

You will be:

• A clear communicator who can translate complex ideas into simple terms
• Comfortable working with a range of stakeholders, including technical teams
• Curious, analytical, and solutions-focused
• A keen interest in AI and how this can be used to benefit the role.
• An Expert in the use of BA tools such as Jira, Lucidchart, BPM etc.
• Enthusiastic about digital innovation and continuous improvement
• Proactive on analysing and validate market trends and championing client needs

Employee benefits:

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays (rising with service up to a maximum of 30 days).
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy