Senior Legal Technologist

About us

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.  RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.

The work you will be doing

We are seeking a Senior Legal Technologist with strong HighQ experience to join a leading UK law firm. This role will support the design, configuration and adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting.

You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery.

The successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous.

Main Responsibilities include:

• Design, configure and implement HighQ sites, client portals, matter workspaces and collaboration platforms.
• Develop workflow-enabled solutions using HighQ forms, tasks, notifications, alerts and automation capabilities.
• Configure permissions, groups, access models, governance controls and security settings in line with firm policy.
• Create dashboards, reporting views and management information to support matter delivery and client transparency.
• Maintain HighQ development standards, reusable templates, site structures and platform documentation.
• Support HighQ troubleshooting, enhancement requests, user queries and continuous improvement activity.
• Gather requirements from legal teams and translate legal or operational needs into practical technology solutions.
• Support implementation of legal technology tools across practice groups and client teams.
• Contribute to solution design for document automation, workflow automation, contract lifecycle management, collaboration platforms, knowledge solutions, AI tools and matter management technologies.
• Work with IT, information security and third party vendors to ensure solutions are secure, scalable and supportable.
• Test, iterate and document solutions before and after launch.
• Identify opportunities to improve legal service delivery through better use of technology, data and automation.
• Support innovation pilots, proof-of-concept projects and client-facing technology demonstrations.

• Deliver user training, guidance materials, quick reference guides and show-and-tell sessions.
• Promote adoption by explaining technology benefits in practical, lawyer-friendly and client-focused terms.
• Track usage, adoption and value delivered by legal technology solutions.
• Facilitate discovery workshops with partners, lawyers, business services teams and clients.
• Act as a trusted adviser to legal teams on the use of HighQ and other legal technology platforms.
• Support client pitches, panel responses and demonstrations where technology-enabled delivery is a differentiator.
• Prepare clear recommendations, implementation plans and progress updates for senior stakeholders.
• Build confidence in HighQ through practical, commercially aware and lawyer-friendly advice.
• Support HighQ platform governance, administration and housekeeping.
• Maintain documentation, design standards and best practice guidance for HighQ and other legal technology solutions.
• Ensure solutions are aligned with information security, data protection, confidentiality and professional services requirements.
• Monitor platform performance, enhancement requests, risk issues and user feedback.
• Coach and mentor junior legal technologists, innovation analysts or operational colleagues on HighQ design, build and governance standards.
• Develop training materials, playbooks, quick reference guides and show-and-tell content to improve adoption and consistency.
• Promote continuous improvement by capturing lessons learned, user feedback and opportunities for reuse or automation.
• Support the development of a mature, scalable legal technology operating model across the firm

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for