Band 4 Service Support Officer
Job summary
** This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Interview dates 29th and 30th July 2026
We are looking for a motivated and experienced IT professional to join our dynamic and evolving specialist IT service support team. The individual will undertake support duties to provide a Clinical Application Support function for the Trust, working with the Dental Division Service Support Manager to ensure a high quality service is provided
Main duties of the job
Working on the DTS Service Desk providing 1st line and 2nd line IT support via the telephone and DTS Ticketing system as well as via email, logging all Incidents or Service Requests on to the call management system.
The role will be working in the main Birmingham Dental Hospital within standard core hours but will be required to have a flexible approach to working hours when business needs dictate.
Previous NHS experience in a similar role would be desirable.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached Job Description and Person specification document.
Please see the attached supporting document.
Person Specification
Qualifications
- GCSE or equivalent in English and Mathematics
- Relevant experience of working within an service desk or IT project management environment
- Excellent IT skills and computer literacy, including Microsoft Office 365
- Polite and helpful customer service skills
- Information Technology Infrastructure Library (ITIL) qualification to Foundation Level or equivalent
- Service Desk Institute (SDI) Service Desk Analyst (SDA) Professional Standard Customer Service expertise.
Personal Qualities
- Commitment to providing a high quality service at all times
- Have a flexible approach to work
- Able to use initiative
- Strong attention to detail
- Able to use initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Birmingham Community Healthcare NHS FT
Address
Birmingham Dental Hospital
5 Mill Pool Way, Edgbaston
Birmingham
B5 7EG
United Kingdom
Employer's website
https://www.bhamcommunity.nhs.uk/