Band 3, ICT Collaborative Care Records - Administrator
Job summary
ICT Collaborative Care Records (CCR) Administrator, Band 3Location: Trust Headquarters, The Uffculme Centre, Moseley, Birmingham
About the Role
We are seeking a motivated and organised Collaborative Care Records (CCR) Administrator to join our ICT team. This role supports the day-to-day operation of the Collaborative Care Record service, helping ensure healthcare professionals have accurate, secure and timely access to critical patient information.
Main duties of the job
You will provide second-line support to system users, process access requests, carry out audits, investigate issues, maintain data quality, and support digital projects across the Trust and partner organisations.
What We're Looking For
Excellent organisational and administrative skills.
Strong attention to detail and ability to maintain accurate records.
Good communication and customer service skills.
Confident using Microsoft Office and other IT systems.
Ability to prioritise workload and work independently.
Understanding of confidentiality, data protection and information governance.
Experience of working in an NHS, healthcare or ICT environment is desirable.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
Key Responsibilities
Provide support for CCR system queries, incidents and service requests.
Manage and prioritise support tickets using the Trust's Service Desk system.
Investigate and resolve routine system and data quality issues.
Process system access requests and maintain user records.
Carry out regular access audits and investigate findings.
Produce reports and maintain accurate records and databases.
Support system testing, upgrades and improvement projects.
Liaise with NHS colleagues, suppliers and partner organisations to resolve issues.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Training & Qualifications
- Educated to NVQ level 3 or equivalent
- Competence in use of Microsoft Office Applications
- ICT qualifications
Experience
- Experience in using person-based information systems.
- Knowledge and practical use of Microsoft Office applications Outlook, Word and Excel
- Knowledge and practical use of NHS Mental Health Patient Administration System
- Previous call centre or ICT support experience.
- Understanding of working in NHS environment.
Skills and Knowledge
- Excellent communication skills, both written and verbal.
- Ability to produce high quality and accurate documentation
- Excellent customer service skills
- Able to work both independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
THQ, The Uffculme Centre
52 Queensbridge Road
Birmingham
B13 8QY
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/