Band 3 Subject Access Request Assistant

Job summary

Are you organised, detail-focused, and interested in data protection? Join our Information Legalisation Requests team and help ensure patients' legal rights to their information are upheld.

We are recruiting to two Band 3 posts within our Records Management service:

• 1 x Full-Time posts
• 1 x Part-Time posts (20 hours per week)

These roles will support Subject Access Requests (SAR) team.

We will be running a single recruitment process, and candidates will be asked at interview to state their preference for either

role. Appointments will be made based on preference, experience, and service need.

This is a hybrid role, primarily home-based, with attendance at Trust sites required for training, meetings, and operational duties.

Main duties of the job

The post holders will support the delivery of a high-quality service by:

• Processing Information Legislation Requests (including SARs) in line with UK GDPR, Data Protection Act 2018, and Data Use and Access Act 2025 requirements
• Ensuring requests are completed within statutory deadlines and to a high standard
• Retrieving, managing, and preparing patient records for disclosure (electronic and paper-based)
• Applying redactions in line with reviewer guidance and legislation
• Maintaining accurate records, logs, and tracking systems
• Liaising with internal teams and external organisations to obtain required information
• Responding to queries from patients, relatives, staff, and third parties sensitively and professionally
• Supporting wider records management duties such as archiving, tracking, and audits

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.