Band 5 Senior Microsoft 365 Technician
Job summary
At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists and specialist application support staff.
We are looking for an enthusiastic and highly motivated Senior Microsoft 365 Technician with an excellent understanding and knowledge of Microsoft products, network, infrastructure and systems support to join our ICT team. Adding to the wealth of knowledge already within the team.
Main duties of the job
The ideal candidate will understand service needs and business impact, proactively supporting issue resolution, and responding at pace to demands in the live environment.
The main duties is to participate in the provision of an effective, efficient and high quality technical support service for BSMHFT staff ensuring that all support calls regarding ICT technical issues and infrastructure are recorded and dealt with in a timely and efficient manner in accordance with ICT services standards.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Training & Qualifications
- Degree or equivalent qualification or experience
- Understanding of ITIL Service Management
- Successful industry recognised training courses with certification of completion, for example Microsoft Certified Training Centre
Knowledge & Experience
- Practical experience of M365 technical support environment
- Good working knowledge of Microsoft Active Directory and Azure AD
- Excellent up to date knowledge of M365 AI and Automation solutions
- Knowledge of PC operating systems including Microsoft Windows 11 and M365 Office applications
- Good working knowledge of the latest Windows server Operating systems.
- Working knowledge of LANs/ WAN/Server services
- Good working knowledge of using Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps)
- Experience of supporting hybrid environments (on-premises and cloud)
- Awareness of current IT legislation
Skills
- Ability to communicate effectively on technical subjects with technical and non-technical staff at all levels
- Proven ability to trouble shoot technical issues exercising excellent problem solving skills in situations without guidance or supervision
- Ability to work on own initiative and produce accurate work
- Ability to work under pressure and prioritise own workload.
- Ability to produce reports and technical documentation
- Supervisory and team Leading Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
SSL Hub, Junction 6 Trading Estate
Unit 7, Electric Avenue Aston
Birmingham
B6 7JJ
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/