Band 7 ICT Service Delivery Manager
Job summary
With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.
We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT.
Main duties of the job
- Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs.
- Own incident and problems, ensuring robust triage, prioritisation, communications and post-incident review.
- Manage service performance reporting and service review meetings with internal stakeholders and third-party suppliers.
- Develop and maintain service documentation (service catalogues, support models, where applicable).
- Provide clear stakeholder communications during major incidents and planned outages, ensuring patient safety and clinical impact are considered.
- Support information governance and cyber security requirements, ensuring services meet relevant NHS standards and local policies.
- Line manage and develop staff where applicable, promoting a culture of continuous improvement and customer focus.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Training and Qualifications
- Degree or equivalent qualification in a technology related subject.
- Experience in ICT as a Service Delivery Manager
- Recognise ICT qualification - ITIL, CCNA, MSP
- Successful industry recognised training courses with certification of completion
Knowledge and Experience
- In depth knowledge of Windows operating and office systems
- Working knowledge of LANs/ WAN/Server services/ WINS/ DNS/DHCP
- Understanding of backup and disaster recovery processes (BCM)
- Experience in managing, coaching and leading staff.
- Experience in implementing and supporting ICT solutions.
Skills
- Effectively communicate on technical subjects with technical and non-technical staff at all levels
- Ability to produce executive reports and technical documentation.
- Ability to review requirements and devise appropriate solutions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
SSL Hub
,Junction 6 Trading Estate, Unit 7 Electric Avenue, Aston
Birmingham
B6 7JJ
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/