Collaborative Care Record Senior Application Support Technician
Job summary
We are seeking a motivated and experienced Collaborative Care Record Senior Application Support Technician (CCR Senior Technician) to join our ICT team, playing a key role in supporting and transforming the West Midlands Shared Care Record across the organisation and wider Integrated Care Systems (ICSs).
Main duties of the job
This is an exciting opportunity to work at the heart of digital healthcare, supporting shared care records and clinical applications that enable joined-up patient care. You will take a leading role in system support, transformation initiatives, and service improvement, working closely with clinicians, operational teams and external partners.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
As a CCR Senior Technician, you will:
Lead and support the delivery of application support services for clinical systems
Act as a primary escalation point for complex technical and access issues
Oversee clinical systems access control and auditing
Contribute to and lead system implementations, upgrades and transformation projects
Develop and maintain user documentation, procedures and training materials
Work collaboratively with system suppliers, ICS partners and internal stakeholders
Provide expert advice on information governance, data protection and system use
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Qualifications
- Degree-level qualification or equivalent experience,
- Significant practical experience in an ICT support environment
- Evidence of continuous professional development
- Experience working within the NHS or healthcare environment
- Knowledge of clinical systems such as RiO or similar
- Experience in systems transformation or project methodologies
- Understanding of mental health services and digital healthcare environments
Skills and Experience
- Experience in application support, systems administration or system implementation projects
- Strong problem-solving and analytical skills, including experience with SQL
- Excellent communication and stakeholder engagement skills
- Knowledge of information governance, data protection and confidentiality
- Ability to manage workloads, prioritise tasks and meet project deadlines
- Experience supervising or supporting staff in a team environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Trust Headquarters, The Uffculme Cemtre
52 Queensbridge Road
Birmingham
B13 8QY
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/