Digital Trainer

Job summary

The role of the Digital Services function is to promote and support the effective use of data, information, knowledge and technology to enable high quality clinical care. The post holder will play a key role in the planning, development and delivery of training of digital systems in use across the Trust. The role focuses on improving staff capability, data quality and effective use of clinical systems, enabling healthcare professionals to access, interpret and make best use of information.

Main duties of the job

Develop, maintain and deliver high-quality digital systems training
Undertake Training Needs Analysis (TNA) to identify organisational learning requirements
Deliver training through a variety of blended methods
Adapt training approaches to meet individual learning needs, abilities and accessibility requirements
Communicate effectively with staff of all levels and technical abilities
Promote a culture of continuous learning
Evaluate training effectiveness through feedback and performance assessments
Present complex technical information clearly to both clinical and non-clinical audiences
Participate in clinical systems workshops to and support system improvements
Support and collaborate with other Digital Trainers to ensure a consistent, professional and effective training service.
Demonstrate flexibility, adaptability and a positive approach to change and challenges
Visiting Trust sites, floor walking and supporting staff

Please note: There is a requirement that the post holder can travel between Trust sites across the Black Country therefore applicants must be able to drive and have access to a car.

Please indicate in your application that you meet this requirement.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability and community healthcare services across the Black Country.

Our services include:

Adult and older adult mental health services
Specialist learning disability services
Mental health services for children and young people
Community healthcare services for children, young people and families in Dudley

Together, we aim to achieve healthier, happier lives, underpinned by our CARE values: Compassionate, Accountable, Respectful and Empowered. All staff are expected to demonstrate these values and behaviours in everything they do.

Our four strategic objectives, the 4Ps, are:

Patients - Providing compassionate, person-centred and effective care.People - Supporting a sustainable workforce through a compassionate and inclusive culture.Population - Working with our communities to understand and respond to their needs.Productivity - Maintaining high-quality care while demonstrating value for money.

We also recognise the importance of staff health and wellbeing. Our dedicated Staff Wellbeing Team provides support, wellbeing sessions, staff benefits and resources for both work and personal situations.

Job description

Job responsibilities

Develop and co-ordinate the delivery of high quality training on Digital Systems for the Trust, including the development, design and adaption of training manuals/materials and ensure these are managed, accurate, up to date and adhere to the Data Protection Act, Caldicott Principles and Information Governance
To actively promote the use of systems within the Trust encouraging both data completeness and data quality and to raise the importance of relevant data collection for statutory and local reporting
Assist with the audit of data quality in the trust systems, address data quality problems by retraining staff on a regular basis and play a key role in the data quality improvement plan, analysing current data, designing training and refresher programmes to improve the data quality culture of the organisation
Promote data security and confidentiality requirements and acceptable usage in line with local and national guidelines and policies
To undertake the development of effective Training Needs Analyses to determine the training needs of the organisation. Utilise training needs and analyse data to inform and direct changes or refinements in existing training provision to the Trust and then plan, design and develop the training programmes to meet these needs
Develop and contribute to the formulation of policies which maintain standards and a common approach to clinical information system training across the Trust
To deliver high quality formal training which may be of a technically complex nature to large groups, individually or on a one-to-one basis in a variety of formats e.g. e-learning, classroom training, drop-in, workshops
To promote the use of different training methods to meet the needs of individuals, taking learner characteristics, skills level and language barriers into consideration
Communicate with staff at all levels and IT abilities and encourage a culture of continuous learning
Develop and maintain good communications with staff on complex training and system matters. This will be carried out verbally, in writing and through workshops and delivery of training sessions
Responsibility for the management and administration of training, training facilities and equipment, including the establishment and maintenance of staff training records
Assess user competency following training and take appropriate action in line with the results, communicating with appropriate management
Evaluate end user feedback of training courses and provide constructive suggestions to improve course content and delivery
Responsible for the administration of course evaluations, evaluate attendees performance, feedback on training courses and provide constructive suggestions to ensure that responses are incorporated in future training provision
To provide the Training Lead with appropriate support to ensure that training is appropriate to support the requirements of the Trust
In conjunction with the Training Lead, to evaluate current ways of working and take action to bring about improvements in service delivery
To act as a link between users and the Training Manager to ensure feedback from training is incorporated into future system changes and ensure system enhancements/upgrades are effectively communicated to users through training
Present complex information clearly to both clinical and non-clinical staff at all levels within the organisation
To participate in clinical systems workshops to increase understanding of the user experience and system development needs
To undertake routine system configuration and user set up in the Training environment in response to help desk calls, developments and training
Contribute towards the development of the training section on the Trust Intranet and the design and preparation of publicity materials
To work independently without day to day supervision, seeking advice and support as appropriate and to organise/prioritise own work and that of other trainers within the team on a day to day basis to ensure set objectives are achieved with agreed timescales ensuring any issues that cannot be resolved are escalated to the Training Lead
Undertake any necessary personal skills training, professional updates and mandatory training as appropriate to the post
To be able to accommodate change and have a very positive attitude to challenges
Support other trainers within the training team to ensure provision of an effective and consistent programme of training delivery
To work collaboratively with other trainers within the training team to ensure best practice and completion of work and ensure training delivery meets end user needs and is delivered professionally, effectively and in an appropriate manner
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality business intelligence service

Person Specification

Scoring

Essential

Relevant training qualifications or industry experience
Experience of creating and delivering digital or systems-based training, including producing appropriate training materials
Experience with using or training MS 365 applications

Desirable

Experience with using or training NHS EPR systems
Experience of supporting staff through the implementation, adoption or change of digital systems and processes
Experience in eLearning design and video production

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Black Country Healthcare NHS Foundation Trust

Address

Peartree Dudley

Unit 5&6 Crackley Way

Dudley

DY2 0UW

United Kingdom

Employer's website

https://www.blackcountryhealthcare.nhs.uk/

Apply Now