Product Manager

Working at Blackdot

Blackdot Solutions makes investigations software. Videris is an end-to-end investigations platform that centralises and streamlines OSINT workflows with AI and automation, allowing investigators to work faster and improve effectiveness. Our two solutions: Videris Investigate and Videris Automate, can be combined for maximum impact. Governments, banks and large organisations use Videris to tackle some of the most complex investigative challenges our society faces. We’re looking for creative self-starters who love working with highly sophisticated and demanding customers to join our fast-paced, dynamic team. You'll be working in a team of friendly, driven product, engineering and go-to-market professionals with a wide range of experience and interests.

Location

Hybrid. You must be prepared to come into the office a minimum of 40% of the working week, and when requested.

About the role

As a Product Manager, you will act as the bridge between the commercial and technical sides of the business, identifying and delivering features that drive customer value and business growth. You will be responsible for delivery of the product requirements by working closely with the engineering teams to plan feature development, create schedules, and support smooth product release schedules. The ideal candidate will have a strong background in product and project management within the software industry and a proven track record working across different teams and departments.

Responsibilities

Reporting to our Head of Product, you will be responsible for:

• Supporting the development and delivery of new and existing products and features that support business growth and scale
• Collaborating with technology partners and working with the broader product team to identify new partner opportunities that will improve the platform
• Implementing agile and scrum methodologies and guiding the product management process
• Analysing product performance, user feedback, and market data alongside tracking KPIs and OKRs to inform decision-making and continuous improvement
• Assisting customers in optimising product usage and resolving complex technical challenges, including, where required, project management of complex deployments; acting as the bridge between the customer and Engineering team
• Acting as the voice of the customer and advocating for exceptional user experience in the entire user journey, including assisting Customer Success in designing and delivering seamless onboarding and training
• Working alongside go to market and customer facing teams to understand the market, the competitive landscape and customers, and identify and assess new opportunities and/or risks
• Promoting Videris across the go-to-market team and serving as a key contact for client engagements to ensure their successful implementation of Videris
• Developing strong technical knowledge of Videris’ architecture and deployment options, working with our development and product teams

About you

You will be passionate at what you do, and keen to experience new ideas and to develop further, with a drive for innovation and performance.

• You are likely to have either a Bachelor’s degree or relevant industry experience. You may also have postgraduate technical qualifications
• A minimum 3 years’ experience in a product or project management related role
• Broad experience of modern software delivery including cloud (e.g. AWS) and delivering SaaS products
• Product or project management experience with strong interpersonal and communication skills
• B2B software company experience

Benefits

You’ll enjoy:

• Competitive salary with regular pay reviews
• 25 days holiday and the flexibility to carry over
• The chance to work with some of the best people in the business
• Strong work-life balance & flexible working
• Professional development days & role-specific training
• Vitality health insurance
• Cycle to work scheme
• Elective Vehicle (EV) scheme
• Enhanced pension contributions
• Enhanced parental leave
• Regular and varied company socials

How to apply

Please submit a CV and cover letter to apply. The application process will consist of an initial screening call, followed by a task-based interview with our product team, and a final interview with our Head of Product and up to 2 other senior stakeholders. Applicants can expect to hear from a Blackdot team member within two weeks of submitting their application.

If you have any questions about the role, please contact careers@blackdotsolutions.com

Diversity, Equality and Inclusion

Blackdot Solutions is an equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We conduct regular pay reviews to prevent pay discrimination and ensure equitable pay based on role and experience. We are committed to providing a safe, rewarding workplace for all employees and are happy to provide reasonable adjustments where needed. If you have any questions about Blackdot’s DEI policy, please get in touch with careers@blackdotsolutions.com