IT Support Technician Apprentice

We are seeking a motivated and enthusiastic Primary IT Support Apprentice (Level 3 Information Communication Technician) to join our Central IT Team, supporting the delivery and development of high-quality IT services across our Trust, with a particular focus on our Primary Schools and Central Team. 

Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards. 

Main Duties and Responsibilities: 

• Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
• Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
• Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
• Provide occasional support to other schools within the trust as required

Technical Support: 

Assist in the setup, maintenance and troubleshooting of: 

• Windows-based desktops and laptops
• Tablets and other mobile devices
• Printers and peripherals
• Support classroom technology, including interactive whiteboards and display panels
• Provide support for VoIP telephone systems, including user setup and basic fault resolution. 

Systems & Cloud Services: 

Support and maintain cloud-based platforms and services, including: 

• Web filtering and safeguarding systems
• Cloud identity and access systems (e.g. account login issues)
• File storage and collaboration tools
• Perform basic user administration tasks, including account creation, password resets and permissions management.

Networking & Infrastructure:

Assist with basic network support, including:

• Wired and wireless connectivity issues
• Device network configuration
• Reporting faults to senior staff or third parties

Helpdesk & Customer Service 

• Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
• Communicate clearly with users of varying technical ability, providing excellent customer service at all times
• Escalate complex issues to senior IT staff in line with procedures

Deployment & Maintenance: 

• Assist with installation, configuration and deployment of new devices and software
• Support routine maintenance tasks and updates across school systems
• Help with IT projects such as device rollouts, upgrades and system improvements

Security, Safeguarding & Compliance

• Follow all IT security policies, safeguarding requirements and GDPR/data protection standards
• Support the safe use of technology in schools, including awareness of filtering and monitoring systems

Working Across Schools: 

• Travel between school sites to provide on-site technical support as required
• Build positive relationships with staff across multiple locations

Health and Safety: 

• Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
• Ensure that equipment is installed in line with relevant health and safety guidance and policies

Conduct & Professional Development: 

• Understand the role of safeguarding within the context of IT in schools and the wider context across the trust

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Eager to learn
• Positive and confident
• Approachable
• Genuine interest in IT

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)