Client Success Adviser

Salary: £26,00 + Uncapped Commission

About Blink Payment

Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's.

It’s an exciting time to join us – as we’re growing fast! With new products, customers and huge plans for exponential growth, there’s plenty of opportunity to make your mark.

What makes us unique?

1. A platform that provides options - Our platform provides every payment type a business will ever need, allowing your business to adapt and grow alongside your payment provider.

2. Simplicity - We like to keep things simple, there's no need for multiple platforms, business payments and reconciliations are kept in one easy-to-use platform.

3. Personal touch - A support team available via online live chat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls.

Our core values:

🚀 Be proactive

We value people who take initiative and step forward. At Blink Payment, you’re trusted with real responsibility early, and progress comes from acting within clear priorities - not waiting to be told.

🛠️ Own the solution

We take ownership of outcomes, not just tasks. People here are expected to solve problems, improve what’s in front of them, and see things through to completion.

🏅 Win with integrity

How we achieve results matters. We hold high standards for how we work - with customers, partners, and each other – and we expect people to act with honesty and accountability.

🤝 Ready to help

We work closely and support each other to get things done. Being in the same space helps us move faster, solve problems in real time, and stay connected as a team.

The Role:

We’re looking for exceptional people to join our Client Success team to ensure a best in class experience for our customers. Someone who can effectively handle technical queries, build strong relationships with our clients, and understand our technology in depth. We love competitive, high energy individuals who never back down from a challenge!

Key Responsibilities

• Own a portfolio of merchants, driving revenue retention, contract renewal, and account growth
• Deliver structured consultation meetings and proactive outreach to strengthen relationships and uncover opportunities
• Act as a trusted advisor, providing consultative guidance on optimising payment performance and increasing efficiency
• Identify and convert upsell and cross-sell opportunities, including hardware upgrades, and additional payment solutions
• Proactively manage contract lifecycle, re-contracting out-of-term merchants and reducing churn risk
• Take full ownership of customer outcomes, resolving issues end-to-end by collaborating with internal teams (sales, ops, support, banking partners, product)
• Build and maintain strong internal relationships to accelerate solutions and improve the customer experience
• Maintain deep knowledge of the payments industry, products, and competitors to position Blink effectively
• Support and progress merchant applications with acquiring bank partners, ensuring smooth onboarding and changes to service

Key Skills/Experience:

• Proven ability to retain and grow revenue within existing accounts in a target-driven environment
• Strong organisational skills with the ability to manage multiple priorities and accounts effectively
• Strong consultative selling skills, with the ability to uncover needs and position value-led solutions
• Experience running client meetings, with confident presentation and influencing skills
• Highly proactive with strong pipeline management and opportunity creation mindset

Why join Blink Payment?

• Come on board a fast growing privately owned business
• 26 Days Annual Leave + Bank Holidays
• An additional day of annual leave for your Birthday
• Early finish on a Friday at 3:30PM
• Private Health Insurance (Vitality)
• Access to Perkbox - our flexible benefits portal
• Matched pension contributions up to 6%
• Enhanced maternity/paternity leave
• Frequent company social events + quarterly company off-sites