Patient Support Advisor
Job summary
As a Patient Support Advisor you will possess exceptional communication & IT skills. Applicants should be reliable, enthusiastic & flexible to cover holidays and sickness. You will possess excellent customer service skills and work well under pressure. In return you will be joining a supportive, friendly & well established practice team.
Main duties of the job
Main duties of the role include patient facing contact, booking appointments over the telephone, liaising with healthcare colleagues both internally & externally, patient administration including registrations and prescription queries.
About us
Blossom Health Gosport is a rapidly expanding, forward thinking GP Practice with approximately 6000 patients.
We are located on the ground floor of Gosport War Memorial Hospital and currently employ 2 Salaried GP's, a comprehensive nursing team, including two Advanced Nurse Practitioner Prescribers, and a well established and friendly practice team. At Blossom Health we are committed to providing high quality and compassionate health care to our patients and a supportive working environment for our staff.
Job description
Job responsibilities
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Emis Web
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
Person Specification
Experience
- Experience of working in primary care
Qualifications
- GCSE A-C in Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Blossom Health Gosport
Address
Gosport War Memorial Hospital
Bury Road
Gosport
Hampshire
PO12 3PW
United Kingdom
Employer's website
https://gosport.blossom-health.co.uk/