Japanese Speaking Customer Support

Job Description

Japanese-Speaking Customer Support Specialists (Temporary)Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)Start Date: From 13th July (subject to change)Contract Type: TemporaryPay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts)We Are Hiring Japanese-Speaking Customer Support SpecialistsWe are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time.Available Shift PatternsShift 1: 12:00am - 7:00amShift 2: 6:00am - 12:00pmDue to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding.About the RoleAs a Customer Support Specialist (Data Breach Response) , you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.Your key responsibilities will include:Handling inbound customer enquiries in Japanese and EnglishResponding to frequently asked questions regarding data breach incidentsProviding clear and empathetic communication to customersExplaining privacy and data security information in an easy-to-understand mannerFollowing strict data protection and security proceduresMaintaining accurate records of customer interactionsWorking collaboratively with a supportive team in a fast-paced environmentWhat We're Looking ForFluent Japanese and English language skills (spoken and written)Excellent communication and customer service abilitiesA calm, professional, and empathetic approachAbility to remain resilient when dealing with sensitive situationsStrong attention to detail and adherence to processesPrevious contact centre, customer service, or support experience is desirable but not essentialWhy Join Us Competitive hourly ratesFlexible hybrid working arrangementOpportunity to transition to remote workingComprehensive training and supportGain experience supporting a high-profile campaignWork within a collaborative and supportive team environmentIf you are a fluent Japanese speaker with a passion for helping others and delivering exceptional customer support, we would love to hear from you.Apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ