Remote Customer Enablement Specialist

London Salary : £50-70K (depending on experience)

• Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
• Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
• Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
• Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
• Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
• Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
• Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
• Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
• Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.

• Additional Languages: Proficiency in other languages is a plus.
• Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
• Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
• Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits:

• 32 days of holidays (including bank holidays)
• Work from Home Equipment allowance
• Flexible Work from Home - 2 days remote a week
• Flexible Work from Long Distance - 4 weeks a year
• 12 Weeks Paid Maternity and Paternity Leave
• Pet friendly office
• Sponsored Learning Opportunities
• Cycle2work scheme
• Team Socials
• Annual Leave purchase (up to 5 extra days)

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