Senior Project Manager
Senior Project Manager – Operational Process & Data Transformation
12-Month Contract | Outside IR35 | Birmingham (2–3 days per week onsite)
We are seeking an experienced Senior Project Manager to lead a 12-month transformation programme focused on documenting, strengthening and embedding Operational processes, implementing robust data controls, and reducing operational backlogs.
This is a high-impact role requiring strong leadership, governance expertise and the ability to work collaboratively across a complex operational environment.
The Role
Reporting directly to the Head of IT Projects, you will take full end-to-end ownership of a programme designed to:
- Map all Operational processes from a Customer, Data and Process perspective
- Implement effective data controls to identify anomalies before they impact downstream processes
- Create comprehensive training materials covering processes and data issue resolution
- Ensure all relevant staff are fully trained and compliant
- Partner with Operational teams to create and execute backlog reduction plans
You will lead a team of Process Documenters and Data Analysts, setting quality standards, maintaining governance, and ensuring delivery against agreed timelines.
Key Responsibilities
- Lead and inspire a multi-disciplinary project team
- Identify and prioritise critical processes to ensure focus and momentum
- Deliver high-quality, multi-level process maps across Customer, Data and Process dimensions
- Ensure consistency and integration across process boundaries
- Define and embed appropriate data controls to detect and prevent errors
- Oversee the creation of clear, practical training materials
- Manage training rollout and implement controls to monitor process compliance
- Maintain strong project governance, reporting and communications
- Work collaboratively with Operational teams to secure resources while minimising disruption to BAU activities
- Engage confidently with stakeholders at all levels, including Directors and Sponsors
This role requires approximately 50% office presence in Birmingham to facilitate workshops, meetings and stakeholder engagement.
About You
- Senior Project Manager with 5+ years’ experience delivering complex transformation programmes
- Proven track record of leading process and data mapping initiatives
- Strong background in governance, quality management and control frameworks
- Experienced in working with Operational teams across multiple stakeholder levels
- Formally qualified in PRINCE2, PMBOK or equivalent (or demonstrable equivalent experience)
- Comfortable operating in complex environments with competing priorities
- Highly outcome-focused with excellent communication and interpersonal skills
- Able to balance delivery focus with emotional intelligence and stakeholder sensitivity
- Strong advocate of a no-blame, people-centric culture
Contract Details
- Duration: 12 months
- Engagement: Outside IR35
- Location: Birmingham – 2–3 days per week onsite
If you are a delivery-focused Senior Project Manager with strong operational transformation experience and the ability to lead from the front, we would love to hear from you.