Technical Support Analyst

Technical Support Analyst (IT Systems Lead) – 6 Month FTC

Location: Warrington (Office-based)

Type: Full-time, Fixed Term (6 Months)

Salary: £36,000 pro rata.

Are you an experienced IT professional with a strong background in infrastructure and support? Do you enjoy resolving complex technical issues while contributing to large-scale IT improvement projects? We're looking for a proactive Technical Support Analyst to join our team on a 6-month fixed-term contract, providing second- and third-line support while helping to deliver critical infrastructure upgrades.

What You'll Be Doing:

• Support and maintain a secure, scalable, and reliable IT infrastructure across hybrid platforms (Azure, VMware, SD-WAN, etc.)
• Provide 2nd and 3rd line technical support to resolve incidents that fall outside of first-line capabilities
• Manage and maintain core network systems and site-to-site connectivity
• Liaise with third-party suppliers and infrastructure partners to ensure SLAs are met
• Assist in the delivery of infrastructure projects and digital transformation initiatives
• Travel to regional sites as required to support and train local teams
• Maintain clear documentation of system changes, processes, and configurations
• Ensure backup and disaster recovery processes are robust and tested regularly
• Contribute to BAU support, including desktop support, software deployment, and routine maintenance

What We're Looking For:

• Solid experience in infrastructure or technical support roles, ideally with exposure to mentoring or leading junior staff
• Proficiency with Microsoft 365 and Azure administration
• Knowledge of networking and SD-WAN (Cisco Meraki or Unifi preferred)
• Hands-on experience with VMware, Windows Server, backup solutions (Veeam/Altaro), and cyber security tools (Sophos, Forcepoint)
• Strong troubleshooting, problem-solving, and documentation skills
• Flexible and adaptable to evolving business and technical environments
• Excellent communication skills – able to explain technical concepts to non-technical audiences
• A full UK driving licence and willingness to travel when needed

Bonus if You Have:

• Certifications such as ITIL, PRINCE2, Azure Admin, VMware, or Microsoft 365 Admin
• Experience with telephony platforms (Teams or 8x8) and mobile device management

This is a great opportunity to join a fast-paced and evolving IT team, offering hands-on project exposure and the chance to make a meaningful impact.

Ready to hit the ground running? Apply now!