Senior IT Manager

Job Title: Senior IT Manager

Location: Bristol (hybrid working available)

Salary: £47,508- £55,953 per annum (Scale 1), depending on skills, relevant experience, and qualifications

Job Type: Permanent, Full-time

Working Hours: 37.5 hours per week (applications for reduced hours, min. 30 hours, will be considered.)

Closing date: 9am, Monday 28th July 2025

About us:

CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we're proud of our independence, integrity and commitment to social justice.

The role:

We're looking for a Senior IT Manager to help us deliver secure, sustainable and people-focused IT systems, and support more than 140 colleagues to do their best work. If you're someone who thrives on solving problems, improving processes, and helping others feel confident with tech, this is a role where your skills can make a real impact. As Senior IT Manager, you will lead on all things IT across CSE and our subsidiary, Retrofit West CIC. From supporting staff day-to-day to managing our infrastructure and external support partner, you will ensure our systems are secure, fit for purpose, and evolving with our needs.

Your responsibilities will include:

• Managing our internal IT systems, tools and infrastructure.
• Being the main contact for our external IT support provider.
• Supporting colleagues with advice and day-to-day tech issues.
• Acting as CSE's effective Data Protection Officer (training provided).
• Maintaining cyber security and overseeing our Cyber Essentials compliance.
• Supporting our bespoke in-house databases and CRM systems.
• Advising on IT procurement and platform decisions.
• Contributing to business continuity planning and risk management.
• This is a practical, hands-on role where you'll help us run smoothly, safely, and sustainably - while also contributing to longer-term planning and improvements.

  Who you are:

  You are calm under pressure, process-minded, and focused on making things work better. You enjoy working across teams, finding simple solutions to complex problems, and supporting others to use technology with confidence.

  You will bring:

  • Experience managing IT systems, infrastructure and external providers.
  • Working knowledge of GDPR and cyber security best practice.
  • Familiarity with platforms such as Microsoft 365, SharePoint, and cloud services.
  • Strong organisational skills and the ability to manage risk and prioritise effectively.
  • A people-focused approach- patient, clear and collaborative.

    What we offer:

    Working at CSE means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer:

    • Salary: £47,508 - £55,953 (Salary Grade I)*
    • Pension: 8% employer / 6% employee
    • Holiday: 25 days AL plus BH's
    • Flexibility: TOIL programme and flexibility to support work-life balance
    • A commitment to supporting your career progression and continued development
    • A range of staff-led groups, including our Employee Voice and EDI working group
    • Wellbeing:
      • Health Cash Plan
      • Life Assurance
      • Enhanced sick pay
      • Access to retail discounts and discounted breakdown cover
      • Employee Assistance Programme
      • Staff activities like yoga at lunch and a book club
      • Financial support & lifestyle benefits:
        • Tech Scheme
        • Cycle to Work Scheme

          Our culture and values:

          At CSE, our values shape how we work together and with others.

          • Commitment to CSE
          • Collaboration
          • Conscientiousness
          • Initiative

            How to apply:

            To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website.

            We will also consider CVs (max. 3 pages) accompanied by a supporting letter, if preferred. However, all applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description.

            • Application deadline: 9am, Monday 28th July 2025

              If you do not hear from us by the 6th of August 2025, please assume your application has not been successful.

              Interviews:

              • Initial interviews - w/ c Monday 4th August 2025.
              • Second round interviews - w/ c Monday 11th August 2025.

                Applications should be sent by:

                • Email - The email address provided within the email you receive or,
                • Post - Reception, Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH

                  If you require any reasonable adjustments to take part in the recruitment process, please let us know and we'll be happy to accommodate your needs.

                  Candidates with the relevant experience or job titles of: IT Manager, IT Team Leader, IT Services Manager, IT Service Manager, IT Technical Manager, may also be considered for this role.