Graduate Technical Support Executive

Graduate Technical Support Executive – Guildford, Surrey

£22,000 - £27,000 plus benefits

What’s On Offer

• Pension Scheme
• Free Parking
• Healthcare Scheme
• Employee Discount
• Store Discount
• Company Events

Our client is a highly successful technology focused business, and they are looking to recruit a Graduate Technical Support Executive to join their team in Guildford. As Graduate Technical Support Executive, you’ll be a key part of their team, helping to drive the success of the company and ensuring every customer has a positive experience with them.

They are looking for a personable, bright and solutions-focused graduate to join their support team. If you’re tech-savvy, enjoy solving problems, and want to learn how a fast-growing software-based distribution company operates behind the scenes, this could be the perfect role for you.

Whether you’ve just finished studying or are early in your professional journey, you’ll get hands-on experience across technical support, operations, sales, and logistics - all while building strong product knowledge and communication skills.

What You’ll Be Doing:

Supporting business customers with a mix of technical queries, troubleshooting, product advice, and quote requests

Working with our custom-built fulfilment platform to drive efficient, high-quality customer support

Diagnosing product or system issues from network hardware to smart automation devices and guiding customers to a resolution

Liaising with suppliers and manufacturers to stay informed on product updates and escalate technical cases where needed

Helping customers understand and use our products more effectively through clear explanations and helpful advice

Supporting the sales team with a solution-focused mindset by identifying technical needs and recommending the right product mix

What You’ll Bring to the Team:

A natural communicator: clear, friendly, and professional, even under pressure

A determined problem-solver: you don’t stop until the issue is resolved

Tech-savvy: you're confident learning new tools, platforms, and products

Eager to learn: you take initiative and soak up knowledge across systems, hardware, and processes

Organised and proactive: you can manage multiple tasks and take ownership of your workload

Bluetree Recruits Ltd is an Equal Opportunities Employer and acts as an Employment Agency in relation to this vacancy. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age and other protected status as required by applicable law. We can only consider applications from candidates who are eligible to work in the UK.