Digital/CRM Account Director

Company:

My client is a leading Digital, CRM & CX Advisory & Delivery Partner. They align strategy, technology and operations to turn CX vision into a repeatable, scalable engine for growth.

Their strength is connecting CX strategy with technical and operational expertise. They work

with companies that often have the latest marketing technology platforms and ambitions but struggle to maximise them to obtain consistent customer outcomes.

As part of their growth strategy, they are looking for a results-driven Account Director to join their UK based EMEA team to identify, close, and grow business opportunities while managing key customer relationships. They have a host of well known brands across a variety of sectors including Retail, Telco, Financial Services, Gaming, Entertainment and Sport. You will own a portfolio of existing clients(circa 15) and take full responsibility for delivering against agreed retention and growth sales targets:

Role responsibilities:

This is a quota-carrying role. Your performance will be measured primarily against

new revenue generated from your existing account portfolio and be rewarded with a very competitive commission scheme.

▪ Own and deliver against monthly, quarterly, and annual sales targets for

renewals and upsell/cross-sell within your existing account base

▪ Create, present, negotiate, and close compelling service proposals and

Statements of Work (SOWs) that clearly articulate scope, value, and commercial

terms

▪ Understand client business trends and translate them into strategic, sales-ready

opportunities that leverage services

▪ Identify and build active relationships with Strategic Players (budget

holders/decision makers) within client organisations

▪ Participate in internal sales meetings and forecasting calls – maintaining CRM

hygiene and providing accurate weekly pipeline reports to senior management

▪ Collaborate with internal service teams and partners to support sales efforts as

required

Experience required:

▪ Proven experience of hitting or exceeding individual sales targets in an Account

Executive, Account Director, or similar quota-carrying sales/customer service role within Digital, CRM, CX domain.

▪ Demonstrable ability to close deals – not just manage relationships

▪ Ability to create compelling proposals and formal Statements of Work (SOWs)

that clearly articulate scope, value, and commercial terms

▪ Experience in strategic account planning and goal setting, with a focus on long-

term client value and mutual growth

▪ Excellent communication/presentation skills and ability to negotiate and

influence decision makers

Qualifications and Skills – Advantageous

▪ Experience of using CRM tools such as Hubspot

▪ Qualified to degree or BTEC HND level

Salary and Benefits

▪ Upto £55,000 basic and + an uncapped On-Target Earnings (OTE) sales commission

structure. You control your earnings – the more you close, the more you earn. If you hit your target you will earn £42,000 in commission and more if you over achieve your target.... commission is paid quarterly.

▪ Group Income Protection

▪ Group Life Assurance

▪ Worldwide business and personal travel insurance

▪ Private health insurance

▪ Company pension scheme

▪ 25 days annual leave, rising to 30 days after 5 years

▪ Learning and development opportunities

▪ Company mobile phone plan

They run a fully remote policy apart from meeting clients f2f, so you will be expected to travel to client meetings.