Web/Digital Account Manager
An excellent opportunity to join a leading Agency/Consultancy who specialise in Digital, Customer Experience and Data solutions with an impressive mix of clients across all industry sectors.
They have an opportunity for an Account Manager/Senior Account Manager who has 3 plus years experience to join the team and manage a portfolio of clients mainly in the Public Sector that focusses on Web an Web App development and integration projects, CMS, Digital Experience(UX/UI) and Service Delivery. This a great opportunity to bring your current knowledge of the above and also get to work on CRM, Customer Data and Martech projects.
Responsibilities/Duties:
- Understand your client's business, objectives and performance and, build industry awareness and knowledge.
- Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
- Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
- Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
- Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
- Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
- Build and manage client relationships at all levels based on trust and respect.
- Be responsible for your account commercials and profitability.
Key experience:
- At least 3 years client management experience
- Public Sector client experience
- Must of worked on Web/CMS/UX/UI based projects
- A willingness to work on other Digital and Data projects.
The role is based in Central London on hybrid basis of 2-3 days a week in the office. Basic salary of upto £50,000 DOE, plus excellent benefits and bonus.