Customer Success Manager - Boldstream (Martech / AI SaaS)

Account Manager - BoldstreamTM

About Boldspace & BoldstreamTM

Boldspace is a brand and communications agency, now in its sixth year, with consistent year-on-year growth. We help brands build meaning, reputation, and long-term value by bringing together strategy, creativity, communications, and insight.

Central to this approach is BoldstreamTM, our proprietary AI platform, designed to help brands better understand the impact of their communications activity and make more informed decisions. Built in-house by a team with deep communications experience, BoldstreamTM is shaped by the real-world needs of modern brand, marketing, and reputation teams and is live and scaling with customers.

As BoldstreamTM continues to evolve, particularly through investment in bleeding-edge AI-driven features and smarter automation, we're looking for an Account Manager to own client relationships and ensure customers get real, ongoing value from the platform.

Requirements

We are seeking a confident, client-facing Account Manager, with a stron base understanding of marketing / communications, to manage and strengthen relationships for BoldstreamTM customers. This role is well-suited to someone comfortable working directly with senior client and internal stakeholders, owning the onboarding end-to-end, and acting as a trusted day-to-day advisor.

You'll take responsibility for helping clients understand how BoldstreamTM supports their communications objectives, embedding the platform into their regular activity, and ensuring continued engagement over time. You'll also play a key role in supporting renewals, identifying opportunities to grow accounts, and strengthening long-term partnerships.

Key Responsibilities:

• Act as the primary point of contact for BoldstreamTM clients, owning relationships from onboarding through to renewal.
• Lead client onboarding, ensuring a smooth and confident introduction to the platform.
• Develop a strong understanding of each client's communications priorities, challenges, and success measures.
• Translate platform outputs into clear, relevant narratives that support client decision-making.
• Deliver platform walkthroughs, training sessions, and presentations directly to client teams and senior stakeholders.
• Monitor client engagement and usage patterns, proactively addressing risks and identifying opportunities to increase value.
• Support renewal and upsell conversations by identifying where BoldstreamTM can further support client goals.
• Capture and communicate client feedback to help inform ongoing product improvements.
• Maintain accurate account documentation and contribute to internal reporting as required.

Skills & Experience

• Experience in an Account Management, Client Services, or Customer Success role within a fast-paced, client-facing environment.
• Confident in managing senior stakeholders and owning client relationships
• Strong understanding of the brand, marketing, or communications services environment to develop a consultative working relationship with clients
• Clear, confident communicator with experience presenting recommendations and updates to clients.
• Commercially aware, with an instinct for client retention and account growth.
• Comfortable learning and working with new platforms and tools.
• Organised, proactive, and self-sufficient, with a strong sense of ownership.

Nice to Have:

• Background in a marketing / PR agency or consultancy-style environment
• Exposure to marketing technology, automation, or AI-enabled products.
• Experience managing renewals or upsell conversations.

A CARBON NEUTRAL BUSINESS

Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.