Medical Administrator

Job description

Job responsibilities

The following are the core responsibilities of the Medical Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

1. Accurately clinically code data into the patient record on the clinical system

1. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

1. Inputting and extracting data as required to support practice reports, audits and to capitalise upon both patient safety and QOF income

1. Scanning patient related documentation and attaching scanned documents to patients healthcare records

1. Highlight all timely actions, changes to patient care and management to the relevant clinician

f. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral

g. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

h. Manage all enquiries in an effective manner

i. Maintain an accurate referrals database

j. Process referrals using the electronic referral system (ERS)

k. Manage all administrative queries as necessary

l. Conduct clinical system searches as requested

1. File and store records as required

1. Photocopy documentation as required

1. Action all incoming correspondence, emails and mail in a timely manner

1. Input data into patients healthcare records as necessary

1. Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately

1. Assist with total triage administration

1. Conduct system searches as requested

1. Maintain a clean, tidy, effective working area at all times

1. Support all clinical staff with general administrative tasks as requested

1. Undertake a broad spectrum of administrative duties commensurate with the role

1. Be an integral part of the general practice team

1. Act as a chaperone as required

1. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

1. Support in the delivery of enhanced services and other service requirements

1. Undertake all mandatory training and induction programmes

1. Contribute to and embrace the spectrum of clinical governance

1. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a medical Administrator

• Experience in using EMIS Web
• Experience in using Docman

Knowledge and skills

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Understanding of clinical coding
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Good organisational skills
• Clinical IT system user skills and the ability to record accurate notes
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Qualifications

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

• Typing qualification, i.e., OCR or RSA Diploma
• NVQ Level 2 in Health and Social Care
• Level 3 in Medical Terminology

Other requirements/wider responsibilities

• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT

United Kingdom

Employer's website

http://www.boltoncommunitypractice.nhs.uk/