Macmillan Cancer Information and Support Service Assistant
Job summary
An exciting opportunity has arisen for highly motivated, enthusiastic and organised Cancer Information & Support Assistant to join our team.
Working with the Macmillan Cancer Information & Support team and volunteers across our two Bolton centres, you will help ensure the smooth delivery of this important service for people affected by cancer. You will meet with service users to assess their needs, identify appropriate support and provide access to information and interventions. You will need to communicate sensitively and compassionately with patients, their families and carers, providing practical and emotional support.
The role is part-time, 22.5 hours per week, worked over three 7.5 hour days.
Main duties of the job
We are looking for a highly organised individual with demonstrable IT and social media skills. You should work well as part of a team while also being able to use your own initiative and work autonomously. Excellent communication and interpersonal skills are essential, along with experience of supporting emotionally distressed patients. Ideally, you will have experience of working in a healthcare setting within the last two years. Knowledge of cancer treatments and pathways would be an advantage.
If you would like an informal discussion about the post, please contact Sue Summerfield, or Kelly Gordon MCISS Managers on 01204 663059
Interviews scheduled for Wednesday, 16th September 2026
About us
We pride ourselves in offering an integrated specialist palliative care service for all our patients in Bolton. We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
Job description
Job responsibilities
Support the development and delivery of the Macmillan Information & Support Service across Bolton to improve the experience of people affected by cancer.
Provide high-quality, non-clinical cancer information and support within the role's remit.
Maintain and develop the knowledge and skills required for the role through internal and external learning and development.
Person Specification
Qualifications
- GCSE Grade C or above in Maths and English Language / New GCSE Grade 4-9,
- Functional Skills Level 2, or equivalent.
- NVQ Level 3 in Healthcare / Customer Care or equivalent.
- Counselling certificate or communication skills training, e.g. Sage & Thyme.
Experience
- Experience supporting patients/carers in a healthcare setting within the last 2 years.
- Excellent written communication.
- Experience providing information in a relevant setting.
- Experience working with volunteers.
- Knowledge of local support services.
- Knowledge of cancer, cancer treatments and cancer pathways.
Personal Attributes
- Recognises and works within the limits of own competence and responsibility.
- Self-motivated and able to use initiative.
- Strong teamwork ethic.
- Uses independent judgement within procedural guidelines.
- Commitment to the vision and values of Bolton Hospice and other partners.
- Able to prioritise workload and meet deadlines.
Skills
- Excellent administrative, organisational and prioritisation skills.
- Strong communication and interpersonal skills.
- IT skills including word processing, email, spreadsheets, databases and producing materials such as posters.
- Ability to work independently and effectively within a team.
- Ability to remain calm in stressful or distressing situations.
- Working knowledge of health and wellbeing issues, the NHS and support services.
- Access to a vehicle and full clean driving licence for travel across sites and community locations.
- Knowledge and high-level competence in social media, including Canva.
- Ability to present information to groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bolton Hospice
Address
Queens Park Street
Bolton
BL1 4QT
United Kingdom
Employer's website
http://www.boltonhospice.org.uk/