Clerical Assistant
Job summary
VACANCY FOR A BAND 3 CLERICAL ASSISTANT
Medicine Division
Respiratory Medicine
An exciting opportunity has arisen for an enthusiastic, organised, and motivated Clerical Officer to join our busy Respiratory Department at Royal Bolton Hospital.
We are looking for an individual with excellent communication and organisational skills who enjoys working in a fast-paced environment. As part of our administrative team, you will provide high-quality clerical support to our clinicians, nursing staff, and patients, helping to ensure the smooth running of outpatient clinics and respiratory services.
This is an excellent opportunity for someone who takes pride in delivering outstanding customer service and wants to contribute to improving the patient experience within the NHS.
Main duties of the job
What you'll be doing
- Managing appointments, referrals, and clinic schedules.
- Maintaining accurate patient records and updating electronic systems.
- Answering telephone and email enquiries efficiently.
- Supporting consultants, nurses, and the wider multidisciplinary team with administrative tasks.
- Ensuring patient information is handled confidentially and in line with NHS policies.
What we're looking for
We are seeking someone who:
- Has excellent communication and interpersonal skills.
- Is well organised with strong attention to detail.
- Can prioritise workload and work effectively in a busy environment.
- Is confident using Microsoft Office and electronic patient record systems (or willing to learn).
- Enjoys working as part of a supportive team while also using their own initiative.
- Has previous administrative or customer service experience (NHS experience is desirable but not essential).
Why join us?
Working within the Respiratory Department means becoming part of a compassionate, supportive, and forward-thinking team committed to providing high-quality care for our patients. We value our staff and are dedicated to creating a positive working environment where everyone feels respected, supported, and encouraged to develop.
About us
The aims of our Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work.
We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We value regular appraisal and supervision and ensure personal and professional development opportunities are available. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
You will be required to be able to work flexibly to meet the needs of the service
Candidates will need to be able to travel to meet the needs of this post and will therefore need access to a vehicle for work.
Job description
Job responsibilities
For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.
Person Specification
Qualifications
- English and Maths GCSE level or equivalent
- NVQ Business administration / secretarial qualifications to level 3 or equivalent experience
- Previous administration / clerical experience in an office based setting
- Evidence of continued professional development
Knowledge
- Able to organise own workload
- An understanding of the service, relevant legislation
- Understanding of Integrated Community Service Division
Experience
- Previous admin / clerical experience
- Experience of using a range of computer software packages and programmes including LE2
- Experience of using IT systems in place within the NHS
- Experience of working in a office environment and dealing with telephone enquiries
- Evidence of managing, organising and maintaining information systems
- NHS admin / clerical experience
- Understanding of civica scheduling system
- Knowlegde relating to BI and local data management
Skills
- Maintain quality administration services
- To be able to work effectively as part of a team or and under own supervision using own initiate
- To demonstrate the ability to plan, develop, organise and prioritise your work to meet essential deadlines and changes in priority
- To demonstrate the ability to use IT systems and software
- Use of Civica
- Experience in excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Musgrave House - Royal Bolton Hospital
35 Churchill Drive
Bolton
BL4 0LA
United Kingdom
Employer's website
http://www.boltonft.nhs.uk/