Urgent Care Clerical Officer
Job summary
The post holder will work as a member of the Urgent Care Clerical team providing comprehensive support to health professionals within the Urgent Care Departments and being the first point of contact on our busy reception areas. You will be responsible for a range of clerical duties outlined in the Job description.
As you are the first face that the visitors will see on arrival you must have a polite and courteous disposition. A professional and presentable manner is required. Sound IT and communication skills are essential, as well as the ability to follow instruction and a willingness to learn. The ability to work as part of a team and on your own initiative is a must, accurate data input and attention to detail are essential. You should be reliable, punctual and flexible, as full shifts are worked including weekends, evenings, bank holidays and night shifts. You will be required to work flexibly to meet the service demand.
Please note:
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK ( www.gov.uk )
Main duties of the job
The role and related duties and responsibilities are detailed as follows:-
Working on busy reception areas covering ED and Acute Assessment areas.
- Input and retrieval of patient data on trust IT systems. Information relating to the attendance, discharge or transfer to be completed in a timely and accurate manner within the appropriate system.
- Ensuring accurate data input on PAS system, including tracing the patient against data held on the national spine.
- Identify, locate and retrieve clinical notes stored in filing areas.
- Complete appropriate safeguarding searches.
- Management of the electronic scanning system accurate scanning of medical records.
About us
We have a long and proud history of caring for generations of local people and can trace our roots all the way back to 1814 with the first hospital in Bolton - the Bolton Dispensary in the town centre.
Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust. Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people.
The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the busiest single ambulance-receiving site in Greater Manchester. We're structured in four clinical divisions - Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we're accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners.
Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.
Job description
Job responsibilities
- Transferring and admitting patients on clinical systems.
- Scan notes for patients being admitted or transferred to other departments or medical facilities.
- Identify relevant sections of clinical notes for photocopying to health visitors, school nurses, GPs and safeguarding agencies.
- Maintain patient records to ensure information is accurate and up to date for future reference and that this complies with the Data Protection Act.
- Take responsibility for the confidentiality and security of all patient data within the department.
- Following protocols set by clinical teams to direct easily identifiable patients to areas of the department
- Adhere to local policies and procedures.
- Answer and action all telephone and/or personal enquiries from patients, health professionals and outside agencies ensure prompt answering of calls in an efficient and an appropriately helpful and professional manner, any problems will be redirected to a Supervisor.
Person Specification
Qualifications
- English Language and Maths Qualification or equivalent.
- Experience in IT
Experience
- Experience of clerical or reception duties. Experience of computer systems
- Previous NHS experience
- Experience of dealing with the general public.
Skills & Abilities
- Good keyboard, customer relations, organisational, and interpersonal skills. Time management skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Bolton NHS Foundation Trust
Minerva Road
Farnworth
BL4 0JR
United Kingdom
Employer's website
http://www.boltonft.nhs.uk/