System Engineer

We are seeking a proactive and hands-on Junior Systems Engineer to support a fully cloud-based environment within an Investment Management firm. This role is ideal for someone with foundational infrastructure knowledge, strong troubleshooting skills, and a willingness to learn and grow within a fast-paced business environment.

Key Responsibilities

• Provide day-to-day IT support across end-user devices and office systems
• Perform laptop upgrades, rebuilds, and imaging across the business
• Create and maintain standard laptop images, ensuring consistency and security
• Manage device configurations including:
• Full disk encryption
• Hard drive setup and management
• USB port restrictions (while maintaining Bluetooth functionality)
• Install and configure Windows OS, including patching schedules and updates
• Identify and remediate system vulnerabilities through patch management
• Support a fully cloud-based infrastructure (AWS & Azure):
• Log in, navigate, and manage cloud portals
• Provision and spin up servers as required
• Assist with basic cloud infrastructure setup and maintenance
• Assist with pilot testing programs (e.g., rolling out new builds to a small user group before wider deployment)
• Provide on-site meeting room IT support, including:
• Preparing rooms for board/investor meetings (48–72 hours’ notice)
• Ensuring AV equipment, conferencing tools, and connectivity are fully operational
• Troubleshoot and resolve common hardware/software issues, including:
• Docking stations
• Headsets and peripherals
• Microsoft Office applications (Excel, Word)
• Adobe software

Required Skills & Experience

• 2+ years’ experience in an IT support or systems engineering role
• Basic knowledge of AWS and/or Microsoft Azure (portal navigation and server provisioning)
• Experience with Windows OS deployment, imaging, and patch management
• Familiarity with endpoint security practices (encryption, device control, vulnerability patching)
• Strong troubleshooting skills across hardware and software

Desirable Skills

• Exposure to cloud-first or fully cloud-based environments
• Experience with endpoint management tools (e.g., Intune, SCCM)
• Understanding of IT security best practices

Personal Attributes

• Strong attention to detail and organisation
• Proactive and able to work independently on-site
• Good communication skills with both technical and non-technical users
• Calm under pressure, particularly when supporting senior stakeholders during meetings