Lead Product Manager - Order Management

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, we’re committed to helping our customers, colleagues and suppliers thrive. We support thousands of businesses across the UK, and delivering great service starts with making every order simple, flexible and reliable. As our Lead Product Manager for Order Management, you’ll play a key role in shaping the future of how our customers place and receive their orders, across every channel we operate.

As the Lead Product Manager for Booker’s Order Management platform, you’ll own the vision, strategy and roadmap for a system that supports around 60,000 customer deliveries each week across multiple channels and levels of complexity.

You'll lead the development and implementation of a modern, scalable and customer-centric solution that gives customers greater flexibility and visibility when placing orders, while equipping our teams with tools that simplify processes and enhance operational performance.

You’ll work closely with technical teams, suppliers and business stakeholders, championing an experience that feels seamless, efficient and tailored to the needs of our diverse customer base.

You will be responsible for

• Own the end-to-end strategy, roadmap and delivery of Booker’s order management solution, ensuring it integrates effectively with order capture and execution systems. 
• Lead cross-domain planning, setting up lightweight alignment processes that help teams make decisions and manage dependencies efficiently. 
• Work with engineering partners and external suppliers to coordinate delivery, maintain quality standards and resolve blockers quickly. 
• Champion an ordering journey that is simple, intuitive and reliable, from order placement through to delivery. 
• Identify opportunities to enhance features and functionality, improving the experience for customers and colleagues. 
• Act as the central point of contact for all order management initiatives, ensuring alignment with wider Booker priorities. 
• Translate product requirements into clear, actionable deliverables and work closely with internal teams and the chosen software provider to bring solutions to life. 
• Collaborate with other technology leads to shape the future capabilities of the platform.
• Mentor and guide a small product team, helping them develop their product management skills.

You will need

• Proven experience in product management, ideally within order management or a retail/wholesale environment.
• Strong leadership skills and experience working with cross-functional teams and third-party partners.
• A customer-first mindset with a passion for simplifying complex processes and creating intuitive digital experiences.
• Excellent communication and stakeholder-engagement skills. 
• The ability to balance strategic thinking with hands-on delivery. 
• Strong prioritisation skills and experience managing dependencies. 
• A solid understanding of agile delivery methods. 
• Clear, confident communication skills, able to explain technical concepts to a wide audience. 
• A genuine drive to deliver meaningful outcomes for our customers and colleagues.

Our vision: To create an ordering experience that is effortless, reliable and engaging for every Booker customer, one that not only meets operational needs, but inspires confidence and supports business growth.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.  We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a  Disability Confident Committed  employer and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines &am