3rd Line Engineer (12-Month FTC)

3rd Line Technical Support Engineer (12-Month FTC)

Location: North of England (required) - with travel to Hull and Newcastle 1-2 days per week
Employment Type: Full-time, 12-month Fixed Term Contract
Shift Pattern: 24/7/365
Salary: £40,000-£43,000 DOE

Our client is seeking two experienced 3rd Line Technical Support Engineers (internally titled Technical Operations Engineer) to join their 24/7 technical operations function. Working within a shift pattern, you will play a crucial role in maintaining stable, secure, and resilient infrastructure, networking, and security operations.

This is a remote position; however, and able to travel to sites in Hull and Newcastle 1-2 days per week as required.

Key Responsibilities

• Deliver expert 3rd Line support across infrastructure, networking, and security
• Build and maintain strong relationships with stakeholders and technical contacts
• Monitor and optimise operational processes to ensure security, stability, and efficiency
• Support environments across routing, switching, WAN/LAN, and Firewall technologies
• Work with Fortinet SD-WAN, Cisco ISE, Cisco Meraki Wi-Fi, and related technologies
• Support and maintain security controls including SIEM, DLP, vulnerability management, CTI, and endpoint protection
• Contribute to ongoing automation initiatives and continuous service improvement
• Operate as part of a 24/7 support model following the shift schedule

Technical Skills

• Strong knowledge of Infrastructure, Networking, and Security best practices
• Hands-on experience with routing/switching, WAN/LAN, and physical + virtual Firewalls
• Proficiency with Fortinet SD-WAN and Firewall switch technologies
• Working experience with Cisco ISE and Cisco Meraki Wi-Fi

Security Experience

• SIEM platforms
• Data Loss Prevention
• Vulnerability Management
• Cyber Threat Intelligence
• Endpoint Protection

4-week rotation, 12-hour shifts (7am 7pm/7pm 7am):

• 4 Nights - 3 Days Off
• 3 Days - 1 Day Off - 3 Nights
• 3 Days Off - 4 Days
• 7 Days Off

This provides a balanced working rhythm with extended rest periods.

You should bring a proactive mindset, strong troubleshooting skills, and the ability to perform effectively in high-availability environments

Sadly candidates who do not live in the North of England will not be shortlisted for this role.