Infrastructure & Security Operations Engineer (3rd Line) FTC

Infrastructure & Security Operations Engineer (3rd Line)

£40,000-£43,000 DOE North of England (Required) Mostly Remote 24/7 Shift Pattern

Are you a talented 3rd Line Engineer who thrives in high-availability environments?
Do you enjoy solving complex technical challenges across infrastructure, networking, and security?

Our client is expanding their Technical Operations function and is looking for two experienced 3rd Line Technical Support Engineers to support a critical 24/7 service. This role offers long stretches of downtime between shifts, complex technical exposure, and the chance to work with leading-edge technologies such as Fortinet SD-WAN, Cisco ISE, Meraki Wi-Fi, and advanced security tooling.

This is primarily a remote role - you'll only need to travel to Hull or Newcastle 1-2 days per week.

What You'll Be Doing

• Deliver expert 3rd Line support across infrastructure, networking, and security
• Maintain stable, secure, and resilient technical operations in a 24/7 environment
• Troubleshoot complex issues across routing, switching, WAN/LAN, and Firewalls
• Work hands-on with:
  • Fortinet SD-WAN & Firewalls
  • Cisco ISE
  • Cisco Meraki Wi-Fi
• Support and enhance security controls including:
  • SIEM
  • DLP
  • Vulnerability Management
  • Cyber Threat Intelligence
  • Endpoint Protection
• Build strong working relationships with technical stakeholders
• Contribute to automation initiatives and continuous service improvement

What You'll Bring

• Strong background across Infrastructure, Networking, and Security
• Proven 3rd Line experience in high-availability or 24/7 environments
• Hands-on expertise with routing/switching and physical & virtual Firewalls
• Proactive mindset with excellent troubleshooting capability
• Ability to work within a structured shift pattern

Shift Pattern - 4-Week Rotation (12-hour shifts)

• Week 1: 4 Nights - 3 Days Off
• Week 2: 3 Days - 1 Day Off - 3 Nights
• Week 3: 3 Days Off - 4 Days
• Week 4: 7 Days Off

This pattern offers long rest periods and a well-balanced working rhythm.

Location Requirement

Due to occasional on-site visits, only candidates based in the North of England can be considered.