UX - User Researcher

UX - User Researcher - Mid Weight - 12m FTC

Closing date: 15th April 2026

What you'll be doing

We have an exciting opportunity available in the form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital.

Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services.

We're looking for a curious User Researchers to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle.

As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these behaviours to the teams so that everyone has a deep understanding of how customers are using our products. This understanding enables us to adapt them to better serve our customer needs.

We're looking for someone who has experience as a User Researcher as you'll lead on your own projects, but will have the support of the wider team to share, learn and grow with.

Key responsibilities You'll be leading your own user research projects working alongside a team of researchers and UX designers to support product teams within our digital, running their research activities to gather behavioural insights, from usability interviews to card sorting.

• Showcase users interacting with our products (or prototypes) to help teams understand user behaviours and any pain points. You'll task yourself with organising user sessions and coordinate with the team to get them engaged regularly around agile ways of working.
• Analyse research projects, both independently and with a team, to convey key findings to partners. This will involve qualitative and quantitative research to help us create a well-rounded view of the customer experience.
• Create reports and presentations and be able to communicate these to partners at different levels across the business.
• Provide product owners support and insight on the most important customer drivers to help them manage the backlog and provide insight into product development based on customer needs.
• Embed customer knowledge within product teams to help everyone have a shared view of the customer and their needs. This is running workshops, regular insight demos, group analysis sessions or contributing to our growing insights portal

What you'll need to have (our must-haves)

Must have experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies, at this time we are looking for someone with User Research experience specifically.) Experience using prototypes would be beneficial.

• The ability to analyse data (preferably qualitative and quantitative) to determine areas to prioritise. Expertise In analytics would be an advantage. We will provide support for those with knowledge gaps across methods, but some experience is required. You'll get the chance to learn new methods when they're appropriate for the research question and learn from other team members.
• Strong communication skills to synthesis and present research results to various stakeholders in an engaging way, both verbally and visually.
• Keen interest in human behaviour and/or product development. (Degree in psychology, HCI, sociology would be an advantage).
• Preferably experience working within a product team and working with UX designers. Experience working in Agile would be beneficial. Experience with the product lifecycle and how research can fit into it.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.