Service Management Business Analyst

Job Title: Service Management Business Analyst

Location: London

Position Type: Contract

Role Overview

We are seeking a skilled Service Management Business Analyst with proven expertise in driving business transformation and service management rollouts. The ideal candidate will bridge the gap between business requirements and IT delivery, ensuring seamless implementation of service management solutions.

Key Responsibilities

- Collaborate with stakeholders to capture, analyze, and document business requirements for service management initiatives.

- Translate business needs into actionable IT deliverables, ensuring alignment with organizational goals.

- Support end-to-end service management rollouts, including requirement gathering, process design, and implementation.

- Partner with IT teams to ensure smooth integration of service management solutions.

- Provide insights and recommendations to enhance service delivery and operational efficiency.

- Contribute to business transformation projects by identifying opportunities for process improvement.

Required Skills & Experience

- 4–5 years of hands-on experience in Service Management.

- Strong background in business transformation and service management rollouts.

- Proven ability to capture requirements and translate them into IT solutions.

- Excellent communication and stakeholder management skills.

Good-to-Have Skills

- Exposure to ServiceNow or similar service management platforms.

- Experience in ITIL frameworks and best practices.

- Knowledge of enterprise service delivery models.

Regards

Anita