Desktop Support Engineer - Nexthink

Location: London W1
Rate: 40 per hour/ 300 per day, overtime paid at time and a half
Contract: Initial six months, rolling and expected to be long term
IR35: Inside IR35 via umbrella company
Working pattern: Five days per week onsite, the standard working day is 7.5 hours

A highly regarded financial-services organisation in Central London is looking for an experienced Desktop Support Engineer to join its established onsite technology team.

This is a hands-on second and third-line support position with a particular focus on Nexthink. The organisation is expanding its use of the platform and requires someone who has genuinely used Nexthink in a desktop-support environment and can help develop its capabilities further.

Alongside BAU support, you will be trusted to take ownership of project work without requiring close supervision. This may include hardware refreshes, Windows migrations, office moves and writing or improving technical procedures.

What you will be doing:

• Providing hands-on second and third-line desktop support

• Supporting senior and VIP users with a professional, white-glove service

• Using Nexthink to investigate endpoint performance and user-experience issues

• Developing the use of Nexthink dashboards, alerts, campaigns, investigations and Remote Actions

• Identifying recurring problems and supporting proactive or automated remediation

• Supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID and Exchange

• Working with Intune, Autopilot/SCCM, Citrix and ServiceNow

• Building, configuring, replacing and troubleshooting laptops and desktop equipment

• Taking ownership of hardware refreshes, migrations, office moves and related projects

• Writing and improving technical procedures, user guides and knowledge-base documentation

• Working with infrastructure, security, facilities, suppliers and other technology teams

What we are looking for:

• Strong recent second and third-line desktop-support experience

• Genuine hands-on Nexthink experience within an end-user computing environment

• Experience supporting senior executives or VIP users

• Strong Windows 10/11 and Microsoft 365 troubleshooting skills

• Experience with Active Directory/Entra ID, Exchange, Intune and endpoint deployment tools

• Evidence of personally delivering hardware refreshes, Windows migrations, device rollouts or office moves

• Experience writing technical procedures or support documentation

• The ability to take ownership and deliver work independently

• Strong communication skills and a polished, professional approach

• A stable employment history

Please note:

This is a full-time contract requiring five days per week onsite in London W1. The rate is fixed at 40 per hour Inside IR35 through the agency's nominated umbrella company. Overtime, when required and authorised, is paid at time and a half.

Please apply only if you have hands-on Nexthink experience and are comfortable with the rate, Inside IR35 arrangement and five-day onsite requirement.

When applying, please ensure your CV clearly explains what you have personally done with Nexthink, including any experience with dashboards, investigations, alerts, campaigns, Remote Actions or automated remediation.

Bowers Partnership is acting as an employment business in relation to this vacancy.