Operations Analyst

Operations Analyst Box Recruitment Solutions is recruiting on behalf of an award-winning telecommunications company that provides innovative connectivity, mobile, broadband, and communications solutions to both B2B and B2C customers. As the business continues to grow, an exciting opportunity has arisen for an Operations Analyst to join the Operations team. This role will be instrumental in helping the business scale by improving internal systems, streamlining workflows, reducing manual processes, and supporting automation initiatives across multiple departments. Working closely with the Head of Operations, you will identify pain points for the following departments: Marketing, Billing,B2B and the retail stores and come up with a solution and work with developers to:

• Support the implementation of a new EPOS (Electronic Point of Sale) system by engaging with store teams and departments to gather requirements and communicate them to developers.
• Working with retailers, marketing, billing, and other business functions to understand system needs and operational challenges.
• Assisting in the development of a reseller portal by gathering requirements from stakeholders and working with developers to build a solution that meets business needs.
• Identify business and operational pain points across the organisation.
• Analyse existing processes to uncover inefficiencies and opportunities for improvement.
• Work with stakeholders to understand how teams operate and where time or resources are being wasted.
• Collaborate with developers to design and implement solutions that improve efficiency and performance.
• Act as the link between business users and technical teams, translating business requirements into clear technical specifications.

For the Operations Analyst role you must have:

• Ideally 3 years' experience in an Operations Analyst or Business improvement background
• Telecoms industry experience or retailer back office industry experience is idewal
• Strong analytical and problem-solving skills with a process improvement mindset
• Experience analysing and improving operational workflows and business processes
• Strong understanding of software platforms, business systems, and operational technologies
• Experience working with APIs, databases, and system integrations
• Knowledge of automation tools, workflow optimisation, and low-code/no-code solutions
• Scripting or coding experience, ideally JavaScript or similar technologies (ideal)
• Proven ability to gather, document, and communicate business and technical requirements
• Experience liaising with developers, software providers, and technical teams
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Experience creating SOPs, process documentation, and user guides
• Excellent organisational, communication, and project coordination skills
• Ability to get to Golders Green on a daily basis 

Employee Benefits

• Competitive salary with annual KPI-based incentives
• Healthcare plans
• Work from home Friday
• Discounted hardware, mobile, and broadband services
• Income Protection
• Life Assurance
• Holiday Advantage Schemes