ServiceNow Performance Analytics & Reporting Consultant

ServiceNow Performance Analytics & Reporting Consultant

Location: Fully Remote (EMEA Timezone)

Contract: Long-Term Contract

Industry: MedTech

We are looking for an experienced ServiceNow Performance Analytics & Reporting Consultant to support a global MedTech client on a long-term remote engagement.

Key Responsibilities:

Design, develop and maintain ServiceNow dashboards, KPI reports and scorecards

Build and enhance ServiceNow Performance Analytics solutions

Develop reporting frameworks and predictive analytics capabilities

Analyse operational data and provide actionable business insights

Gather business requirements and translate them into reporting solutions

Produce and maintain technical documentation and user guides

Collaborate with global stakeholders across business and technical teams

Required Experience:

5+ years of ServiceNow experience

Strong ServiceNow Performance Analytics and Reporting expertise

Experience with Analytics Workspace and dashboard development

Strong understanding of ITSM processes and ITIL best practices

Excellent stakeholder management and communication skills

Experience delivering KPI frameworks and executive reporting

Preferred:

Experience with Predictive Analytics or Predictive Intelligence

Experience within MedTech, Healthcare, Life Sciences or Pharmaceutical environments

This is a fully remote long-term contract working within EMEA business hours.