Overseas Visitors Officer
Job summary
Closing Date: 20.10.26
Shortlisting to take place after closing date: commencing 21.10.26
Interview expected to take place in the week following shortlisting: commencing 17.11.26
We are offering an exciting opportunity within the Overseas Visitor Team. This role provides valuable exposure across multiple areas of the Trust, combining operational delivery with opportunities for innovation and strategic development.
Main duties of the job
Provide support to all staff throughout the Trust through training, providing advice and guidance.
Interview patients and undertake tasks associated with cost recovery
Undertake the reporting to external bodies as required by the regulations and Trust policy/procedures
Supporting the Overseas Visitor Manager in the development, implementation and ongoing digital solutions, automation projects and service improvement.
Assist in administration of MS Teams Teams Channels, SharePoint and other digital workspaces to improve communication, document management, and efficiency
Contribute to the development, testing and implementation of automated processes and digital tools to support operational delivery, data management, reporting and income recovery activities.
Assist in maintaining electronic process maps, standard operating procedures, guidance documents and knowledge repositories to support service resilience and continuous improvement.
About us
You will:
- Receive a comprehensive, on the job, training package and will receive ongoing support from line managers who have detailed knowledge of the role.
- Build skills in financial management e.g. raising invoices, governance, and compliance.
- Develop confidence in cross-departmental collaboration and stakeholder engagement.
- Join one of the Finance Department's Brad4ward Finance Strategy groups to contribute to Trust-wide improvement projects in areas such as Governance & Compliance, Innovation & Improvement, Service Sustainability Working Together and more.
- Strengthen your career profile by gaining exposure to both operational and strategic aspects of NHS finance and overseas visitor management.
- Have access to personal development opportunities with partners such as One NHS Finance and the West Yorkshire Finance Innovation Group.
- Be given the opportunity to explore, develop and implement further Robotic Process automations
What We're Looking For
- Strong communication, organisation, and time management skills.
- Ability to work to tight timescales and manage competing priorities.
- Confidence in using NHS systems such as EPR and the national Spine (desirable).
- Effective use of M365 applications including Teams, Share point and Co-pilot.
- Experience with supporting project work relating to digital transformation, service redesign and operational improvement (desirable).
Job description
Job responsibilities
The post holder will:
Identify overseas visitors who attend the Trust to access healthcare and assess their chargeable status via the various trigger mechanisms and discussions with staff throughout the Trust
Interview potential chargeable patients or the patients representative, taking details to enable further investigation if necessary to establish chargeable status.
Document interviews and communications with patients to ensure that colleagues have complete and precise information regarding the patients chargeable status and circumstances.
Seek the patients pathway of care and prepare an estimate of the cost of treatment to discuss with the patient and treating clinician.
Take payment from the patient prior to treatment and liaise with clinical and admin staff to advise whether or not payment has been made.
Undertake the administrative tasks associated with raising invoices or credits on the Trusts finance system, and chasing payment from the patient.
Advise and support staff in adhering to the legislation and charging regulations.
Produce, maintain and update accurately the patient administration system and data held in connection with potentially chargeable patients, adhering to national and Trust standards of information governance.
Prepare data for submission to external agencies such as but not limited to the NHS England (NHSE), Department of Health (DH), Home Office (HO), National Health Service Business Authority (NHSBAI), Adhering to timescales for monthly/quarterly/annual submissions.
Communicate with patients or their representative in person, by telephone, e-mail GOV.Notify messaging service or letter to obtain evidence of exemption from charges within agreed timescales or obtain payment, negotiating a payment plan if necessary as per procedure. Advise the patient or representative of the consequences of non-compliance to the request for documentary evidence or payment.
Inform and update Clinical Leads, Finance Lead and Senior Managers where income has not been recovered from the patient.
Liaise with the NHSE Cost Improvement Leads where a patients exemption category is unclear and the HO SVEC Unit, where immigration status is unclear.
Act in an advisory capacity for General Practitioners (GP) regarding queries about specific patients and their eligibility secondary care treatment.
Contribute to review and development of systems, process and procedures to support Trust adherence to national legislation and policy.
Contribute to the delivery of staff training on a one-to-one or group basis, either in classroom setting or by attendance at departmental meetings.
Deputise in the absence of the Overseas Visitor Manager.
Undertake duties and responsibilities not listed but commensurate with grade.
Supervise junior staff e.g. Overseas Administrator, Apprentices or Placement Students.
Person Specification
Experience
- Front facing customer environment, taking, recording, processing details
- Administration and liaison with various internal departments, external agencies to gather and provide information
- Working to deadlines
- Training or delivering presentations on a 1:1 or group basis
- Health provider environment
- Taking payment, raising invoices
Skills
- Manage and prioritise own workload effectively on a day to day basis to agreed deadlines
- Excellent planning and organisational skills using a systematic, thorough and logical approach
- Good IT skills to create and maintain accurate, up to date excel reports, documents and information systems; process and transmit patient data
- Provide and receive complex, sensitive or contentious information. Good verbal and written communication skills, especially when faced with confrontation or where there are barriers to understanding or acceptance
- Interviewing, investigative and assessment skills to determine chargeable status of patients
- Numeracy skills for costing and charging
- Knowledge of Microsoft 365 applications including Teams and SharePoint
- Awareness or practical experience of Microsoft Copilot and AI-assisted tools to support productivity, automation and innovation
- Understanding of digital transformation and automation opportunities within administrative or healthcare environments
- Training delivery, imparting knowledge to staff
Knowledge
- NHS patient administration process
- Finance systems
- Department of Health Overseas Charging Regulations, National Tariff
Qualifications
- GCSE 'A-C' (4-9)
- Full range of administrative systems, software programmes, specialised functional terms acquired through NVQ3 or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
Daisy Bank, Bradford Royal Infirmary
Duckworth Lane
Bradford
BD9 6RJ
United Kingdom
Employer's website
https://www.bradfordhospitals.nhs.uk