Patient Administration Clerk
Job summary
Closing Date: 26.08.26
Shortlisting to take place after closing date: commencing 27.08.26
Interview expected to take place in the week following shortlisting: week commencing 01.09.26
An exciting opportunity has arisen for a motivated, enthusiastic and friendly administration clerk to join our Community Midwife Administration Team. Bradford maternity service is a busy and dynamic service that supports the women of Bradford through the journey of pregnancy and birth. We are a busy and acute division with many challenges, and we need the support of our multidisciplinary workforce to enable a high standard of care to be provided.
Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role .
This post is based at St Luke's Hospital in Bradford and requires the successful applicant to be able to work 5 days a week (Monday to Friday) 08.00 - 16.00, inclusive of a 30 minute break.
Main duties of the job
- To assist colleagues with workload, providing administrative support relating to the Consultants, Midwives, Nursing staff, and their teams, including, filing, faxing, photocopying, opening and distributing mail, booking case notes in and out as appropriate, clinic preparation
- Effectively communicate with patients, visitors and staff face to face and over the telephone.
- To input clinical/administrative data such as referrals, booking outpatient appointments, and uploading external communications to PAS.
- To ensure that case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions and that letters/results are filed in the appropriate place in the case notes.
- Maintain efficient office systems and liaise with medical records and other departments/hospitals to locate patient case notes on behalf of the consultant or wards.
- To effectively and efficiently administer and maintain all relevant IT systems. The systems could include PAS (Patient Administration System, and/or other local systems - IT systems that records essential clinical and personal information about patients) Word, Internet and email.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
The successful applicant will have:
- Good administration experience, NHS experience is desirable but not essential as training will be given.
- Excellent customer service skills
- Ability to prioritise the demands of a fast paced environment, ensuring tight deadlines are met.
- Work autonomously, and be able to prioritise and work well within a team
- Be able to communicate effectively with members of the public over the phone.
Please ensure you meet all of the essential criteria listed on the Person Specification attached before applying.
Person Specification
Experience
- Working experience/knowledge of computers & data input
- Previous clerical experience in an administrative setting
- Experience of working face to face and/or telephone contact with the general public
- Previous NHS administration experience
Skills
- Keyboard Skills/use of email
- Good telephone manner and communication skills
- Ability to work as part of a team
Knowledge
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Previous knowledge of NHS Admin/medical records experience
- Knowledge of Maternity Services pathways
Qualifications
- Educated to GCSE standard or equivalent
- NVQ level 2 administration or above
- RSA II or equivalent level of skill gained through experience
Values
- We are on team
- We care
- We value people
Other
- Flexibility to work in hospital or community setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
St Luke's Hospital
Little Horton Lane
Bradford
BD5 0LH
United Kingdom
Employer's website
https://www.bradfordhospitals.nhs.uk