Digital Support Champion Apprentice
Are you techsavvy and ready to make an impact? Become our Digital Support Champion and help us maximise our case management system, AI tools like Copilot, and our wider digital applications & systems. Play a key role in boosting efficiency and shaping modern, innovative ways of working.
Role
Join us as a Level 3 Digital Support Apprentice and play a key role in driving digital excellence across our organisation.
In this role, you will:
- Become a digital champion, helping colleagues get the best from our systems and tools
- Troubleshoot technical issues and provide clear, confident support
- Enhance the use of our internal case management system to improve efficiency
- Support the rollout of new technologies, including AI platforms such as Copilot and ChatGPT
- Help introduce structured, effective approaches to digital adoption and learning
- Contribute to building a more digitally confident and capable workforce
Training
Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online on TDM's Virtual Learning Platform.
You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge modules will include:
- Digital Technologies
- Data Management and Information Systems
- Security Applications Technicians
Opportunity to build a career within a successful professional organisation. Consideration will be given to progression onto a higher-level or degree apprenticeship programme for the right candidate.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th March 2026
- Start Date
- Monday, 30th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Ability to follow processes
- Interest in emerging AI tools
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)