Customer Implementation Manager

Are you an experienced SaaS implementation specialist? Do you thrive on delivering smooth system rollouts for customers? if so then this role could be perfect for you!

We are looking for someone experienced in Customer Onboarding to lead customers through the implementation of our client’s software. This role will be office based with occasional flexibility for ad hoc WFH. The role is based in Guildford.

This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands-on on-boarding sessions and support. You’ll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless service.

What You’ll Do:

• Configure systems, manage data migration and ensure solutions are tailored to each customer’s needs
• Plan and deliver onboarding sessions
• Lead the end-to-end onboarding and implementation process
• Acting as the primary point of contact and project manager for new customers
• Work with Sales to scope projects pre-contract and set clear onboarding expectations
• Host kick-off meetings to agree project objectives
• Monitor progress at product-specific checkpoints, troubleshoot issues, and keep projects on track
• Manage additional product rollouts for existing customers.
• Provide hands-on support post live adoption to ensure customers achieve maximum value

What You’ll Bring:

• Experience working in an implementations team within a SaaS environment, configuring, and rolling out system implementations for customers
• Proven expertise in SaaS onboarding and implementation.
• Strong project management skills, with a track record of delivering complex implementations on time and within scope
• Experience delivering customer on-boarding and supporting customers through system adoption
• Experience in the medical sector would be an advantage

What is on Offer:  

• A base salary of up to £38,000 + 5% bonus 
• Contributory pension scheme 
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme